Business Relationship Management


Is BRM the key to unlock ITSM value?

Can we confidently state that ITSM is consistently delivering business value? Suresh shares practical case studies on how Business Relationship Management is being used to deliver tangible business outcomes. The session also looks at the changing role and potential career path of ITSM professionals as the need for strategic business relationship managers grows.

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IT outsourcing

The return of IT outsourcing?

IT outsourcing is resurgent as organisations improve their IT services by smartly partnering with suppliers.  David Bellini, president and managing director of ConnectWise International says that while the previous wave out outsourcing was purely about cost-savings, organisations have a much better understanding of the benefits and pitfalls of outsourcing today. (more…)

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