Can we confidently state that ITSM is consistently delivering business value? Suresh shares practical case studies on how Business Relationship Management is being used to deliver tangible business outcomes. The session also looks at the changing role and potential career path of ITSM professionals as the need for strategic business relationship managers grows.
Ines Kaps delivers global multimillion dollar IT projects and is a keynote speaker at SITS18. In this interview, Ines explains why IT project management is such a challenge and what needs to urgently change. (more…)
Companies have invested heavily in systems to centralise customer data, but IT still remains fragmented. Will growing awareness of CRM help transform IT too? (more…)
It’s no coincidence that best practice is moving towards a specialism approach. As IT has become more complex, more important and more nuanced, the ‘big hit’ approach has become unrealistic. James West explains the future of ITSM improvement. (more…)
The skills set and profile of IT staff is changing dramatically. Simon Kent of Sollertis cites research which says a new breed of business-orientated IT professional is not only on the rise but is actually the future of the industry. (more…)
SITS Insight has recently launched a YouTube channel showcasing three of the most popular speakers at SITS17. James West introduces the stars of these videos. (more…)
By 2019, more than 60% of software will be held outside the business in the cloud according to 451 Research. Eric Wright of Richmond Systems considers where this trend leaves service desks. (more…)