Tube Lines, 360

How Tube Lines fixed mobile working with iPad

At itSMF 12, Jon Miller, IT project manager of Tube Lines explained why iPads were chosen to support its mobile workforce, how it overcame the challenges of moving to a new platform, and the benefits of a radical technology deployment.  Tube Lines provides maintenance and development services to the Jubilee, Northern and Piccadilly Lines, and […]

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ITSM12 report

ITSM12 – the crucial lessons

ITSM12 offered a wealth of practical takeaways, James West reports on the lessons learnt regarding change, service improvement, social IT support and implementing iPads from Everything Everywhere, John Lewis and Tube Lines. With the tagline ‘Delivering business value’, the annual itSMF UK Conference and Exhibition aimed to deliver advice for dealing with real world issues, and […]

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iPhone Grab

Visa brings contact-less payment to iPhone

Visa Europe has launched a contact-less payment system that circumvents the lack of inbuilt near field communication (NFC) in Apple iPhone with a specially designed phone cover. Called iCarte and created in partnership with The Royal Bank of Scotland (RBS), the NFC-enabled cover combines with a dedicated app, allowing customers to make transactions of up to […]

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ISL iPad

New iPad? New remote support app from ISL

ISL Online has released an updated version of its remote desktop support app, optimised to work on the newest incarnation of the iPad. A free download, ISL Light iOS 2.0, allows support professionals to use Apple’s tablet for desktop sharing and remote access.  The app has been redesigned to take advantage of the high-resolution screen built into […]

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IBM mobile, 360

IBM tackles mobile device security in the workplace

IBM is throwing a lifeline to IT teams struggling to incorporate users’ technology into the business by launching an outsourcing service called Hosted Mobile Device Management. Covering Android, Blackberry, Apple iOS, Symbian and Windows mobile technologies, the service offers protection against data loss, unauthorised access, viruses, malware, and inappropriate applications, and is available as a […]

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Apple’s IT support crown slipping?

Apple’s reputation for delivering excellent technical support is being damaged by the initial automated part of telephone contacts, with 40 percent of customers experiencing problems according to research from analyst Vocalabs. However, it is a different story when callers actually speak to an Apple technician, as over three-quarters report being “very satisfied” with the experience. […]

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Flash in the pan?

Adobe has released a developer preview of its web animation tool, Edge, in a move which could eventually see the software company phasing out its maligned Flash player. Using the HTML5 web standard, Adobe Edge is designed to deliver the same animation and video capabilities as Flash, but without the legacy of Flash code which […]

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BMC embraces consumer tech with buyout

The acquisition by BMC of Aeroprise is designed to address peaking interest in the mobile element of service management and the consumerisation of business technology. Aeroprise, which provides service management software which runs on iPad, iPhone, Blackberry and Android devices, has been rebranded as BMC Mobility for IT Service Management.  It will allow BMC service […]

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