LANDesk announces 2012 open-days

LANDesk has announced its annual open-days for 2012 which offer tips and advice from the company’s developers alongside best practice sessions delivered by organisations including SDI (Service Desk Institute) and Lenovo.  Other topics to be discussed include service catalogue, process design and mobile user management. The open-days are to be held in locations across the UK, […]

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SDI buyers guide, 360

SDI offers free software buyers guide

Service desks thinking about upgrading their software in the new year are being offered free advice thanks to the release of a downloadable buyers guide from SDI (Service Desk Institute). SDI has also produced a reference tool for understanding certification on offer.  This free pocket guide offers information about all relevant ITSM international standards and […]

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Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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