LANDesk announces 2012 open-days

LANDesk has announced its annual open-days for 2012 which offer tips and advice from the company’s developers alongside best practice sessions delivered by organisations including SDI (Service Desk Institute) and Lenovo.  Other topics to be discussed include service catalogue, process design and mobile user management. The open-days are to be held in locations across the UK, […]

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SDI buyers guide, 360

SDI offers free software buyers guide

Service desks thinking about upgrading their software in the new year are being offered free advice thanks to the release of a downloadable buyers guide from SDI (Service Desk Institute). SDI has also produced a reference tool for understanding certification on offer.  This free pocket guide offers information about all relevant ITSM international standards and […]

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Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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HP Touchpad500

So, HP, about this Autonomy/WebOS thing

Never afraid to splash the cash, HP has bought Autonomy for 10 billion dollars while abandoning the tablet space where it showed great potential. James West says this could be one of the biggest mistakes in enterprise computing history and decides to tell HP about it. Dear HP, You were smart enough to realise the […]

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Why MITUS2 is not ITIL – By Noel Bruton

The announcement of MITUS2, a methodology for building effective IT support, has caused some commentators to question why we need another set of processes, particularly now that ITIL2011 has become bigger than ever. Its author Noel Bruton offers more details on MITUS2, what it will offer support teams and why it is not another subset […]

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Why IT pros must unleash the shopper within

The myriad IT delivery mechanisms now available have created unprecedented IT complexity and a changing role for technical staff, writes Barclay Rae. A change in mindset and attitude to relevant skills – with shopping leading the agenda – is needed to guarantee that IT is still relevant in the modern enterprise. The biggest challenge facing […]

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The #SDITS11 conversation is happening, are you listening?

Hornbill’s Pat Bolger describes how Twitter will enhance the SDITS experience and allow attendees to build lasting relationships. If I’m attending a conference or exhibition, I normally plan to sit through some sessions, look at the latest technology and speak with my peers in the hopes that I’ll take away some ‘gems of wisdom’ that […]

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