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Matthew Burrows

Matthew Burrows


In addition to his role as Director, Matthew is active as part of the BSMimpact professional services team, providing consultancy and training to governments and organisations in all regions of the globe. He has served on numerous industry bodies, including as President of the Institute of Service Management, Chair of itSMF International Ethics Review Board, Management Board member for itSMF UK, authoring team for the PMI Program and Portfolio Management standards, and the ITIL Change Advisory Board. He is an ISO/IEC 20000 qualified consultant and auditor, a SFIA Accredited Consultant and Trainer, a member of the SFIA Council, and was the Design Authority for SFIA6.

Matthew is in demand as a speaker at conferences and other industry events. His authoring credits include SFIA (Skills Framework for the Information Age), Service Management, Portfolio and Programme Management methodologies, white papers, books, and articles.

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