Service Management in 2025: It’s not what you might think…
While the service desk, service delivery and service management teams continue to be vital elements of the IT organisation, seismic forces are reshaping these organisations and will result in a dramatic realignment of service management in the next 5 years. In this session Ian will examine the pressures that are being applied to service management and the changes we can expect to play out in the next 5-10 years. Plus, the new relationship between the service desk, service management and the broader IT organisation, and what we can be doing now to get ready for these dramatic changes.
Speaker – Ian Aitchison, Ivanti
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