SITS Virtual Summit on demand – Greg Charman

Service request automation – work smarter not harder
Service desks have been around for 25 years and still 90% of all requests raised in the service desk are still fulfilled manually. These service requests are everyday tasks like creating accounts, add users to groups etc.
Lots of articles tell you that service requests can fulfilled automatically, speeding up delivery and freeing up service desk staff to do more important work. What they don’t tell you is how or the fact that you don’t need a new service desk to achieve this. Join this session to discover how with service request automation you to can work smarter not harder.

Speaker – Greg Charman, Kelverion

To view the webinar (recorded on 8 July at 4pm), please complete your details below.

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