Less effort, better service desk manager
Wednesday, June 6 - 13:30 - 14:15
Reg Code: UW4
A good service desk manager shouldn’t be overworked. If they’re doing their job correctly, the service desk runs as a well-oiled machine. Demand is anticipated, resources sized to match, staff appropriately skilled and exceptions massaged into normality. The staff love working there and the users smile at them. Noel Bruton explains why service desk managers should be thinking less ‘effort’ is more.
- Five steps to world-class service desk management with less effort
- Critical staff skills development techniques that will beat knowledge bases every time
- How to match resources to demand so everything is covered and you can put your feet up with confidence