SITS19 Keynote line-up hits the mark on mental health in the workplace
According to You Gov’s National Mental Health at Work 2018 Report, one in three of the UK workforce have been formally diagnosed with a mental health condition at some point in their lifetime. With mental health becoming a significant talking point across multiple business industries, SITS – the leading trade show for the service desk and ITSM community – will feature three important sessions on stress and wellbeing in its much-anticipated Keynote programme.
For thousands of IT professionals and service desk managers looking to streamline their teams and workplace environments, SITS – The Service Desk & IT Support Show is a must attend. Taking place over 1-2 May at ExCeL London, the unmissable Keynote line-up – renowned for its wealth of knowledge-based content aimed at the IT sector – will include captivating talks from SANE’s TJ Jordan, ‘The Culture Guy’, Benjamin Drury, and author of Strong Minds, Reece Pye.
“In our society we have built our lives around work. It is such a significant part of our day-to-day routine and provides the structure for most of our adult life. If you think mental health is important, then almost by definition you should think that mental health in the workplace is important,” says TJ Jordan, campaigns programme lead of SANE.
Jordan will explain the more pressing truth behind why we must care about our colleagues, in his session ‘Mental health in the workplace: why and how should we care?’ – taking place in the Keynote Theatre on 1 May at 2.30pm.
A thriving culture
For speaker Benjamin Drury, ‘culture is one of the most powerful forces on the planet’. His Keynote session titled ‘Building culture and increasing revenue’ will help define what culture truly is, and why in the 21st century, it is the most important consideration for organisational leaders to consider.
“People do their best work when they are in a safe environment and research shows that strongly defined culture has a correlation with increased revenue, which is good for business,” says Benjamin Drury.
He continues: “From my experience working in IT and particularly on service desks can be extremely stressful. You are constantly juggling other people’s priorities and when people are under pressure, they generally don’t do their best work. In that environment being deliberate and explicit about creating a culture where you can reduce that stress and outside pressure and people feel safe and free to do their job is imperative to getting the job done well and also serving users well, which will also open up space for innovation and creativity.”
Packed with lots of inspiring examples and stories of culture in action, Benjamin’s talk will take place at 10.30am on 2 May in the Keynote Theatre.
By its very nature, roles within the IT industry are extremely complex. Dealing with a multitude of requests serving a range of outside users means that, as well as IT knowledge-based skills, ‘stress in the workplace’ is a pertinent area to address within the ITSM industry.
“There’s only so much you can share in 30 minutes but the main takeaways I’ve promised are threefold because technology is changing the roles of many IT professionals, creating new pressure and stress but also opportunities for greater success,” says Reece Pye, whose session titled ‘The Neuroscience of Mind Hacking – How to increase mental strength and decrease stress’ (2 May at 2.30pm) will teach individuals to replace frustration and stress with confidence and proactivity.
The main takeaways will provide advice for managers to diffuse their own stress and help their team or colleagues to do the same, whilst learning the simple ‘From-To’ mind hack formula outlined in Reece Pye’s book ‘Strong Minds’.
The Keynote Theatre will also host insightful talks from Finn Toner, customer culture & change specialist at Google Cloud, Helen Windle, ITSM & strategy process manager at Walgreens Boots Alliance, Sabrina Bruehwiler, Gamification Consultant for the Octalysis Group – plus an interactive ‘ITIL 4 Mega Quiz’ hosted by AXELOS, and a panel disucssion on implementing and avoiding common mistakes when choosing a new tool.
Visitors can further increase their best practice tips and IT knowledge in a packed seminar programme, in three dedicated theatres. For more information and timings, please visit www.servicedeskshow.com/seminar-schedule.
Register for a visitor pass now
SITS will take place on 1-2 May at ExCeL London for its 25th birthday edition. The central exhibition will feature over 75 leading specialist vendors, integrators, consultancies and service providers offering buyers the top-quality IT solutions on the market – ranging from automation tools, IT security, and cloud technology, to customer experience services, and network management tools.
For more information and to register for a free visitor pass, please visit www.servicedeskshow.com and quote priority code SITS169 (direct link: https://eventdata.uk/Visitor/SITS19.aspx?TrackingCode=SITS169)
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