SITS – The Service Desk & IT Support Show heads to ExCeL for its 25th birthday
The countdown for SITS – The Service Desk & IT Support Show has officially kicked off. Europe’s largest event for IT service management (ITSM) and support professionals will be taking place at a new venue (ExCeL London) on a new date (1-2 May) for its milestone twenty fifth anniversary edition.
From its early beginnings as The Helpdesk User Group (HUG) Exhibition to its latest incarnation as SITS – The Service Desk & IT Support Show, the event has grown and adapted to meet the ever-changing needs of IT service teams. Today, as ever, it remains a vital business forum for sharing ideas and innovations within the ITSM community.
With a new venue, fresh content and big-name speakers, the 2019 show will feature over 200 products and services from the leading IT service management software suppliers, plus over 60 educational seminars, world-class keynotes and hot topic roundtable discussions.
“We are looking forward to bringing SITS to its new home of ExCeL London this year. It’s an exciting direction for the show and a reflection of how the IT services industry is growing. What better time to celebrate the move than on SITS’s 25th anniversary,” explains event manager Alice Fulton.
She continues: “The move to ExCeL London has generated a lot of interest and enthusiasm and has given us a fantastic opportunity to fine-tune our popular show features, modify the floorplan, and refresh the show’s look and feel, whilst retaining the unique, vibrant atmosphere which has made SITS such a special event for the industry since its inception 25 year’s ago.”
“Service desk and IT support professionals are fast becoming the greatest asset for successful IT service teams in any business. It’s show’s like SITS that bring a focus on the true value of front-line service desk staff, whilst providing top training opportunities, face-to-face supplier meetings, live demos and a place to network with peers.”
75 market-leading tool and solution providers
Longstanding exhibitors Marval, Hornbill, and Sunrise Software, who have been exhibiting with the show since the beginning, will return with their latest solutions for the 2019 event.
Commenting on the show, Marval’s strategic director of service management, Dr. Don Page says: “Marval remains one of the longest serving exhibitors at SITS, we believe it is the key Service Management event to attend in Europe, whether you’re in the private or public sector. Use SITS to upgrade to a new ITSM tool, check out the market, source ITSM consultancy, attend the great free training workshops or presentations and meet suppliers. It is a valuable opportunity to network with likeminded people, or discuss key topics such as ITIL 4, ISO 20000, or ISO 27001 with industry experts.”
Ann James, marketing director at Sunrise Software says: “Sunrise has been involved with SITS and its previous incarnation ‘HITS’ since the very start, and I think we can say we’ve grown up together! SITS has developed as a showcase of service desk innovation and discussion and each year we know we’ll meet customers, new and old at the event. At Sunrise, we’re looking forward to another great show in 2019 – roll on May!”
The central exhibition will feature over 75 leading specialist vendors, integrators, consultancies and service providers offering buyers the top-quality IT solutions on the market – ranging from automation tools, IT security, and cloud technology, to customer experience services, and network management tools.
New exhibitors for 2019 include: Start Up House, Splashtop, NinjaRMM, Kinetic Data, IT Glue and Skitter. They’ll be joining returning big names Ivanti, SysAid, ServiceNow, BMC, Webroot, ManageEngine, TOPdesk, Cherwell, and NetHelpDesk.
To view the exhibitor list to date, please visit www.servicedeskshow.com/why-visit/exhibitor-list.
SANE, Walgreens Boots Alliance and Google Cloud join Keynote line-up
Providing a unique opportunity to gain exclusive insights from a range of high-profile thought-leaders in the industry, the Keynote programme has previously included big names like Netflix, Cynefin Centre, Vodafone, Auto Trader and Dr Sue Black OBE.
For 2019 the line-up includes Helen Windle, ITSM & strategy process manager at Walgreens Boots Alliance (Boots UK). Working for one of the first global pharmacy-led, health and wellbeing enterprises, she’ll be outlining why perfecting IT processes for new employees creates immediate and long-lasting trust, and how to alter working practices to ensure that IT is seen as an ally.
Google Cloud’s Finn Toner will also be joining the Keynote line-up, with his session ‘Breaking down barriers to innovation & collaboration’ on Thursday 2 May at 12:30pm. Many organisations stand to gain from the increased agility afforded by the cloud and DevOps culture. Finn will explore the significant blockers and share insights on how to meet these challenges.
Having taken lead roles within a wide range of businesses: from cutting-edge high-tech start-ups to being a senior executive within Fortune 500 and FTSE 100 global communication companies, Reece Pye, author of Strong Minds, will outline methods that enabled him and then the teams he led, to break customer retention and growth records. Recognising the impact of mental illness in society and the workplace, TJ Jordan, deputy director of national mental health charity SANE, will be delivering a session identifying the basic components needed for an individual to have a competent level of mental health awareness, providing the key arguments for promoting mental health awareness in workplace environments.
FREE ITSM tailored sessions
Covering a range of topics from IT skills and wellbeing to changing demands in the workplace, SITS seminar programme will feature 36 free sessions tailored specifically to address key opportunities (and challenges) facing ITSM professionals today.
Peter Hubbard, principle consultant & head of product portfolio UK at Pink Elephant, will be talking about the eagerly awaited release of ITIL 4. He’ll be answering questions like ‘How has it changed from V3?’, ‘What do the changes mean for your organisation?’ and ‘What does it mean for your training and V3 certificates?’ Hubbard will also look at the reception to ITIL 4 and first impressions of using the guidance it offers.
Louise John, business officer at Essex County Council will share how Essex County Council has introduced Evergreen, detailing the challenges and how Evergreen technology has changed the council’s ITIL processes. Rajesh Ganesan, VP, product management and marketing at ManageEngine (Zoho Corp) will be discussing how incident management can take many forms and flavours and how to manage the growing diversity of service management processes in any organisation.
The full seminar programme can be viewed online at www.servicedeskshow.com/seminar-schedule.
Register for a visitor pass now
SITS will take place on 1-2 May at ExCeL London. For more information and to register for a free visitor pass, please visit www.servicedeskshow.com (direct link: https://eventdata.uk/Forms/Form.aspx?FormRef=SIT59Visitor)
Media enquiries & press pass requests to:
Please apply for press accreditation via this link: www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT67Press
Sharna Waid, PR Executive
t: +44 (0)1273 645144
e: [email protected]
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: [email protected]
David Maguire, Event Director
t: +44 (0)1273 645127
e: [email protected]
Alice Fulton, Sales Manager
t: +44 (0) 1273 645138
e: [email protected]
Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, and Nailsworth. Diversified UK’s portfolio includes SITS – The Service Desk & IT Support Show; Accountex; Casual Dining; lunch!; Commercial Kitchen; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; Natural Products magazine; Natural Beauty News; Geo Business; Ocean Business; MARELEC Marine Electromagnetics conference; Euro Bus Expo; Coach & Bus UK; British Tourism & Travel Show; Route One; and Coach Monthly. For more information, visit: www.divcom.co.uk
Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face–to–face events, digital and print publications and television stations. Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management. Based in Portland, Maine, USA, Diversified employs over 850 staff, across eight divisions in seven countries. For more information, visit: www.divcom.com.