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PRODID:-//Service Desk Show | 19-20 May 2027 | Excel London - ECPv6.3.7//NONSGML v1.0//EN
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X-WR-CALNAME:Service Desk Show | 19-20 May 2027 | Excel London
X-ORIGINAL-URL:https://www.servicedeskshow.com
X-WR-CALDESC:Events for Service Desk Show | 19-20 May 2027 | Excel London
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TZID:Europe/London
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TZOFFSETFROM:+0000
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DTSTART:20250330T010000
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DTSTART;TZID=Europe/London:20250515T130000
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DTSTAMP:20260802T000941
CREATED:20250218T144000Z
LAST-MODIFIED:20250226T095613Z
UID:34369-1747314000-1747317600@www.servicedeskshow.com
SUMMARY:What your ITSM is doing wrong and how to fix it
DESCRIPTION:A new ITSM framework that focuses on Team Chemistry and Trust. There are specific habits\, processes\, and metrics used in Incident Management and Service Request fulfilment that are detrimental to the company\, but EVERYONE is doing them. You’ll learn why those habits\, processes\, and metrics are harmful and how to implement a superior ITSM strategy\, specifically around Incident Management and Service Requests.
URL:https://www.servicedeskshow.com/event/what-your-itsm-is-doing-wrong-and-how-to-fix-it-2/
LOCATION:Theatre 1
CATEGORIES:SPS Pool Care
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