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PRODID:-//Service Desk Show | 19-20 May 2027 | Excel London - ECPv6.3.7//NONSGML v1.0//EN
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X-WR-CALDESC:Events for Service Desk Show | 19-20 May 2027 | Excel London
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SUMMARY:Square Enix: The journey to award-winning ESM
DESCRIPTION:Hear from global video game publisher Square Enix (winners of the itSMF Award for Service Innovation) about their journey to a unified enterprise service ecosystem.\nSquare Enix will talk about how they established and executed their ESM strategy – tackling the initiative in bite-size chunks. A unified service management solution enabled them to bring teams\, services\, knowledge\, and customers together within a single platform that gives visibility of it all. \nThey transformed the service experience\, offering a compelling digital experience that customers love – and a shift in customer behaviour from 80% email to 90% portal interactions. \nWith a greatly reduced transactional load\, they created the capacity they needed to break out of the firefighting loop and really drive the expansion and optimisation of ESM.
URL:https://www.servicedeskshow.com/event/square-enix-the-journey-to-award-winning-esm-2/
LOCATION:Theatre 2
CATEGORIES:Hornbill
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