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PRODID:-//Service Desk Show | 19-20 May 2027 | Excel London - ECPv6.3.7//NONSGML v1.0//EN
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X-WR-CALNAME:Service Desk Show | 19-20 May 2027 | Excel London
X-ORIGINAL-URL:https://www.servicedeskshow.com
X-WR-CALDESC:Events for Service Desk Show | 19-20 May 2027 | Excel London
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UID:34361-1747234800-1747238400@www.servicedeskshow.com
SUMMARY:Beyond Agentic AI – Computer Use Agents Architecture for Enterprise IT Teams
DESCRIPTION:Agentic AI is boosting enterprise productivity\, but most tools remain reactive and respond only after disruptions occur. \nComputer use agents that run in the background can proactively address issues and offload process work without disrupting the flow of work of end users. They can live on the browser and systems\, where most of the work happens\, and can amplify productivity by 100x. Autonomous AI is making it possible to provide omnipresent context-rich support and these agents are at the bleeding edge. \nLearn how you can leverage computer use agents in your IT operations to unlock productivity and growth.
URL:https://www.servicedeskshow.com/event/elevating-customer-experience-leveraging-rational-thinking-and-technical-expertise-in-service-desks-and-it-functions-2/
LOCATION:Theatre 2
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