ComAround, the specialist in knowledge management, and the itSMF UK have produced three video interviews which tackle how to improve the capture and sharing of critical business knowledge.

Recorded at SITS17, the videos feature Barclay Rae, CEO of itSMF UK talking to Lena Stormvinge from ComAround. Lena is a highly experienced knowledge specialist, presenting a seminar at SITS17 on the same subject.

In these videos, Lena and Barclay explore the true nature of knowledge, what’s involved in improving how it is collected and shared, and reference the KCS (Knowledge Centered Support) methodology that is so important to the future of creating a centralised pool of intelligence.

Part 1 – What is knowledge management?

Part 2 – What is KCS? – the 90/90 rule? What is the biggest challenge to make knowledge management work?

Part 3 – About ComAround and the future of service organisations

Find out more on the ComAround website.

Author Bio:
James West

James West

Editor, SITS Insight

If you have service desk news to share or would like to become a SITS Insight blogger, please get in touch with James

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