It’s being described as the ‘most substantial architectural and visual update’ to its customer support and helpdesk software ever and it’s called Freshdesk Mint.
Launched six years ago, Freshdesk is a cloud-based helpesk system that aims to simplify and streamline the process of supporting customers. With the introduction of Mint, Freshworks says it delivering a system best suited for today’s IT support challenges.
Girish Mathrubootham, founder of Freshworks, says that changes in customer habits and advances in web technology since the first product was launched meant that a significant update was warranted. “Considering the rapid evolution of web and software technology, we felt we could approach product development in a way that wasn’t possible originally, by adopting fresh design principles across our entire product suite and fundamentally making customer support a seamless experience.”
The highlights of Freshdesk Mint are a redesigned interface to make support as ‘clean, productive and intuitive as possible’ and a re-architectured platform for improved performance. Other enhancements include better API-integration to improve development and improved product look and feel across the web and mobile interfaces.