Georgina Owens, head of servicedesk and infrastructure serviceline at Vodafone and Jonathan Leckey, head of operations at Auto Trader UK, have been confirmed to host headline SITS17 Keynote presentations.
Having held global leadership roles in organisations across multiple sectors and a 2016 Women in IT Award winner, Georgina Owens will share her trials and tribulations, tips and tricks, and the key lessons learned from real-life ITSM tool projects in her session titled ‘The magic behind service management transformation’.
Her SITS17 Keynote (kicking off at 11.30am on June 7) describes massive transformation in IT service management and explains how a failing service desk was turned around. Takeaways include: customer experience is always top priority; transformation is all about hearts and minds; and a glimpse into the future of the service desk.
Commenting on the future of IT/business alignment, Owens suggests that “close alignment with the business has always been essential. With ever new technologies emerging, promising huge savings through automation, working closely together can avoid misunderstandings and costly mistakes.”
Jonathan Leckey will be discussing how Auto Trader UK (the largest digital automotive marketplace in the UK) has undergone a major organisational and cultural change in his SITS17 Keynote, taking place at 11.30am on June 8.
Having led a transformation of IT operations over the past 7 years, Leckey will be outlining the various stages of the company’s journey, which began with a focus on Agile, then DevOps and continued with the adoption of the Spotify organisational model (a model outlined in Spotify’s Keynote at SITS 2016).
He’ll be talking about how working closely with the wider business and utilising these multiple best practices is now making Auto Trader UK a more lean, responsive and customer-focused business.
Further information and the full Keynote line-up are here.
SITS – The Service Desk & IT Support Show is firmly established as the go-to IT service management event for CIOs, service desk and help desk managers, IT directors, and senior IT decision-makers, looking to improve their IT service delivery. SITS annually attracts over 3,500 ITSM and IT support professionals.
In addition to the Keynotes, visitors will also benefit from a comprehensive free education programme (in three theatres), in-depth hot topic roundtable discussions, and two essential breakfast briefings.
View the full seminar programme here.
Free registration now open
“Attending SITS is not an investment in SITS, it’s an investment in yourself,” says Matt Hooper, product evangelist at Ivanti.
“I love seeing and sharing all the new developments that the service desk software providers have been working on all year long, but most of all I am looking forward to interacting – the old fashion way! – with dozens of visitors. The ability to have a quick conversation with service desk and IT professionals is always fun and I always learn a lot,” says Oded Moshe, VP products at SysAid.
“SITS is the best event to connect with and talk to industry experts, which is crucial for my business, and it’s the one place in the industry where you can predict everyone will be,” says David Backham, CEO and founder of Soliloquay.
To register, please click here and quote priority code SITS007.
SITS17 attendees also benefit from free access to Infosecurity Europe 2017, co-located at Olympia.
Media enquiries & press pass requests to:
Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: [email protected]
David Maguire, Event Director
t: +44 (0)1273 645127
e: [email protected]