Jan Willem Sewalt, head of service management at Starbucks, and Chris Arrington, manager of productivity tools at Airbnb, are the first big name Keynote speakers to be announced for SITS18.  The UK’s leading event for ITSM, service desk and IT support professionals returns to Olympia London, on 5-6 June.

“Shows like SITS bring the best ITSM professionals and evangelists together,” says Sewalt. “It’s a melting pot of knowledge and experience that will elevate you and leave you with a lot of new ideas and insights.  I like to attend SITS for those reasons; it gives me new insights which I can use in my working environment or use to educate other professionals,” he says.

Jan Willem Sewalt is an international oriented and experienced service delivery professional with a key focus on the quality of the expected service delivery suite.  With 8 years’ experience heading up the service management office for Starbucks Technology EMEA, he’ll be presenting how to make the connection between process, happy staff, customer satisfaction and business performance.

The exclusive Keynote (taking place at 1pm on June 6) will provide visitors with tips on more effective management to improve their staff loyalty.  Sewalt will outline why he thinks a focus on career development can transform technology’s business contribution and will ultimately show how to benefit from processes without being ruled by them.

“When you attend my keynote session, I will guide you through the world of IT service delivery, operational excellence and customer experience,” says Sewalt.

“Without a firm yet flexible process framework dedicated and fit for purpose, a vision led by senior leadership, and a culture that will elevate you as both a professional and human being [a method being adopted at Starbucks HQ] –  you’ll never obtain a IT service delivery experience that will wow your customer.”

The future of Airbnb’s service desk

Worldwide accommodation leader Airbnb will also be delivering an exclusive keynote at the show.  Chris Arrington, who manages the productivity tools team at Airbnb, is responsible for creating the Airbnb Service Desk and developing the content and self-service strategy leveraged by the business.

Driven by three key tenets: automate, educate or eliminate, Arrington will discuss how to reduce friction by testing self-help services with employees and customers at different phases of a rollout.   He’ll be showing how their help desk team is even working with Amazon and a 3rd party to create a version of Alexa that will serve as a help desk “concierge,” in far flung and new offices without onsite IT.

Visitors can take away creative branding and marketing tactics to drive usage, the understanding behind designing an ultra-efficient onboarding process, and ideas on perfecting the user experience.

For further information and to view the full Keynote line-up so far, please visit www.servicedeskshow.com/education/keynote-theatre.

SITS – The Service Desk & IT Support Show is firmly established as the go-to IT service management event for CIOs, service desk and help desk managers, IT directors, and senior IT decision-makers, looking to improve their IT service delivery.  SITS annually attracts over 3,500 ITSM and IT support professionals.

In addition to the Keynotes, visitors will also benefit from a comprehensive free education programme (in three theatres), in-depth hot topic roundtable discussions, and two essential breakfast briefings.

To view the full seminar programme, please visit www.servicedeskshow.com/education.

Free registration now open

The next edition of SITS will take place on 5-6 June at Olympia London.

For more information and to register for a free visitor pass, please visit www.servicedeskshow.com (direct link – https://eventdata.uk/Visitor/SITS18.aspx?TrackingCode=SITS107).

SITS18 attendees also benefit from free access to Infosecurity Europe 2018, co-located at Olympia London.




Media enquiries & press pass requests to:

Please apply for press accreditation via this link: www.eventdata.co.uk/Forms/Default.aspx?FormRef=SIT68Press

Sharna Waid, PR Executive
t: +44 (0)1273 645144
e:  [email protected]
Twitter: www.twitter.com/DiversifiedUK
Website: www.divcom.co.uk

Emma-Louise Jones, Head of PR
t: +44 (0)1273 645134
e: [email protected]

Event enquiries:

David Maguire, Event Director
t: +44 (0)1273 645127
e: [email protected]
Twitter: www.twitter.com/SITS_UK
Website: www.servicedeskshow.com

Exhibitor enquiries:

Alice Fulton, Sales Manager
t: +44 (0) 1273 645138
e: [email protected]
Twitter: www.twitter.com/SITSalice



High resolution imagery is available upon request:

Logo: https://www.servicedeskshow.com/wp-content/uploads/sits18_web_logo.png

Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, and Nailsworth.  Diversified UK’s portfolio includes SITS – The Service Desk & IT Support Show; Accountex; Casual Dining; lunch!; Commercial Kitchen; Natural & Organic Products Europe; Nordic Organic Food Fair and Natural Products Scandinavia in Malmö, Sweden; Natural Products magazine; Natural Beauty News; Geo Business; Ocean Business; MARELEC Marine Electromagnetics conference; Euro Bus Expo; Coach & Bus UK; British Tourism & Travel Show; Route One; and Coach Monthly.  For more information, visit: www.divcom.co.uk

Diversified UK is part of Diversified Communications, a leading international media company with a portfolio of face-to-face exhibitions and conferences, online communities and digital and print publications. As producers of these market-leading products Diversified Communications connects, educates and strengthens business communities in over 14 industries including: food and beverage, healthcare, natural and organic, business management and technology. Established in 1949 and headquartered in Portland, Maine, USA with divisions and offices around the world, Diversified Communications remains a privately held, third generation, family-owned business (www.divcom.com).

Author Bio:
Sharna Waid

Sharna Waid

PR Executive

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