SITS Virtual Summit – May 2021

The SITS Virtual Summit offers free access to education delivered by ITSM specialists from around the globe.


Our fifth Virtual Summit, sponsored by HappySignals, takes place on 25-26 May 2021 and features webinars from eight ITSM specialists.

For more information and to register for the sessions, simply click on the links below.

Virtual Summit Sponsor

Webinar Programme

25 May, 10.00am
Out of sight is not out of mind: Enabling your offshore service provider to succeed
Marte Thorbjørnsen Reid, Director of IT Core Operations, Wilhelmsen Group

Marte will talk about the factors that have made Wilhelmsen’s journey a big success in outsourcing their Service Desk offshore, and how to effectively build trust.

25 May, 12.00pm
Is this the end of ITIL? No, it’s the end-to-end of ITIL!
Paul Wilkinson 250x250
Paul Wilkinson, Business Development Director, GamingWorks

Exploring how ‘experiential learning’ has been effectively used with end-to-end teams to address challenges and show concrete, pragmatic ITIL 4 takeaways.

25 May, 2.00pm
How can we use machine learning to free up the time of ITSM professionals?
Jan Mieszczak
Jan Mieszczak, Software Engineer, Halo Service Solutions

Learn from Halo Service Solutions about how ITSM automation is driven by machine learning, and how it can help your organisation to adapt to an ever-changing market

25 May, 4.00pm
Death to SLAs!
Andrew Vermes, Senior Consultant, Kepner Tregoe

In the end, SLAs are used more to punish than to encourage. Enter the QLA: the quality level agreement, where the most crucial activities carry a quality standard.

26 May, 10.00am
Leadership as the key to unlocking true agile potential
TOPdesk Annemarie Hannah
Annemarie Wolfrat & Hannah Price, TOPdesk UK Ltd

An organisation with agile teams doesn’t necessarily make an agile organisation. Learn how to transform from more traditional leadership to an agile leadership team.

26 May, 12.00pm
Taming the CMDB Unicorn!
Kate and Paul
Kate Hamblin & Paul Yates,
Pink Elephant

Join Kate and Paul to discover the challenges and, more importantly, the solutions involved in the design and implementation of successful CMDBs.

26 May, 2.00pm
Value-added tech support: The rise of the multivalent ITSM professional
James Stanger, Chief Technology Evangelist, CompTIA

James looks at what is behind the buzzwords; presenting research about the uniquely important skills each ITSM professional needs and demonstrating technical skills.

26 May, 4.00pm
SIAM in an Agile World
Martin Goble, Lead Partner, Tata Consultancy Services

Service Integration and Management is now firmly established as a way of working within IT. This presentation will look at scalable solutions for real world situations.

Please note, SITS (Diversified Communications UK) collects your data in order to allow you access to the SITS Virtual Summit and send you essential information about it. We may also from time to time send you information about our other related events (SITS) and future SITS Virtual Summits, which we believe will be of interest to you. You’ll have the option to unsubscribe at any point.