Constant change requires adaptive leadership
- Karen FerrisOrganisational Change Management Rebel With A Cause
Karen is a self-professed service management and organisational change management rebel with a cause.
Acclaimed internationally as an author and speaker, with industry acknowledgement of her reputation as a thought leader, she provides both strategic and practical advice and insights to her audiences.
In 2014 itSMF Australia bestowed her with the Lifetime Achievement Award for her contribution to the industry.
For the last four years she has been voted one of the top 25 thought leaders in service management by HDI. In 2017 the Business Relationship Management Institute presented her with a Global Excellence Award and in 2018 CMI Victoria awarded her the Rebel Award for “The person breaking all the rules to make things better for all”.
In a world of volatile, uncertain, complex and ambiguous change, leaders need to be able to sense and respond. Increasing consumer and customer demand, globalisation, digital disruption, increased competition and an increasing speed of change, means that leadership has to fundamentally change. Leaders have to be able to continually adapt to changing conditions and chart a course when they cannot predict the outcomes of their choices. Note: Everyone is a leader.
Adaptive leadership is knowing what to do, when you don’t know what to do. Adaptive leaders learn through experimentation and manage the context, not the instruction set. They cultivate a diversity of views to generate a wealth of options. They lead with trust and respect and provide employee autonomy. They do not provide the answers (and do not equate leadership with expertise) and they accept that a degree of disequilibrium is needed to sustain adaptive change (rather than minimising conflict and discomfort).
Adaptive leadership is a practice not a position. In this session, attendees will learn why adaptive leadership is needed, what it looks like, and how to practice it.