Our 4th edition, sponsored by Freshworks, took place on 23-24 February 2021, with 8 new webinars to choose from.
The programme covered everything from leadership through to value streams; automation through to resourcing.
All the webinars are now available to watch on demand – just choose your session below.
Sunny & Iain will break down the results of a unique piece of research exploring the challenges agents face, the importance of skills requirements and agents emotional wellbeing, as well as industry trends.
Rob will talk about how to identify, design and implement the right value streams as part of your IT operating model. Optimising end-to-end value streams is a critical success-factor to manage the new digital ecosystem.
As a leader the way you talk underpins the behaviours you exhibit. This session will challenge the way you think about the words of leaders and the words in frameworks from ITSM, DevOps and Agile.
In this presentation, Sarah will provide 5 actionable – and easy – steps to help your team better utilise automation to improve its IT services, support, and customer satisfaction across your organisation.
As businesses call upon technology to pave the path out of 2020’s maelstrom, support, automation, and ease of transformation will define the new normal. 2021 is the year of hyper-transformation, and we must own IT.
With falling productivity, ubiquitous backlogs, and challenges of resource orchestration, IT workgroups are in real need of how-to guidance in method and approach. Noel will demonstrate proven solutions to this universal IT problem.
The rise of digital business and digitalisation is placing increased demands on IT service desks. Providing true 360 support for internal and external clients can only be efficient by preventing tool sprawl and adding automation.
In this session, you will learn what skills and technologies are needed to implement a connected experience for IT Service Delivery teams and your customers. You’ll pick up practical tips to innovate at speed and measure performance.
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