The secret ingredients to a great service cultureDay 1
- David Cape-BrownHead of Recruitment, TOPdesk UK
David is an innovative communicator experienced in technology recruitment, software marketing, team leadership and account management. He became manager of TOPdesk’s Manchester branch in 2014, and has been dedicated to recruiting new talent to the UK team while maintaining its unique culture.
In a world where technology moves fast, human collaboration is still important. Customer experience is the watchword, so how do you find and retain the best employees for a service culture? And how do you help them excel? Research has shown that organisations with engaged employees have an 81% higher customer satisfaction rate. So it’s worth focusing on how you can create a culture where your employees can be as engaged as possible.
Key take aways:
- How to uncover and encourage a positive culture
- Learn about different approaches to employee motivation
- Create a through-line from hiring policy to career-long learning