Secure screen sharing arrives as Bomgar responds to prevalence of Apple mobile devices in the workplace.
Service desks can now support customers using iPad and iPhone thanks to Bomgar’s newly released screen sharing tool. Technicians will be offered a full screen view of the customer’s screen with embedded chat functionality, meaning they can quickly troubleshoot IT issues specific to Apple iOS devices.
Customers seeking support need to download the Bomgar iOS customer client app and be running the latest version of iOS. Once the agent is given permission to screen share, they can take over the customer device to make the necessary adjustments.
Donald Hasson, director of ITSM product management for Bomgar says that while the functionality of screen sharing is highly valuable to support organisaitons, security must not be compromised. “As more and more workers rely on Apple devices, support and service organisations are being overloaded with requests to support them. Companies shouldn’t allow their support teams to access mobile devices using unsecured or free screen sharing tools that open the door to security and privacy issues.”