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Ever wonder how much other service desk professionals earn?

Ever wondered how you compare to other service desks in the UK? In its latest benchmarking survey, ITSM technology provider LANDESK distributed questions to over 12,000 IT professionals asking about issues ranging from technology and metrics through to training and salaries. In addition to this, the resulting report compares results to previous years to give an overview […]

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Six Steps to Self-Service Success

Following the high-demand for our previous self-service ebook, published by USU, we have answered your call for more and produced a second edition, detailing some more practical steps to really nailing self-service.  In the previous post ‘Everything you need to know about self-service’ we offered some examples of how self-service can be done a quick, […]

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Did you know 90% of businesses have more than one service desk?

Shared services is emerging as one of the hottest topics in the ITSM space at the moment. In this latest report from TOPdesk and SDI, you can now look into the core trends leading this bigger than ever demand for shared services. According  to the new report on the adoption of share services, 90% of […]

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Everything you need to know before starting Self-Service

In this latest piece of industry research, USU explore the most common pain points, drivers and inhibitors of a modern self-service offering. An effective self-service channel is on the top of nearly every IT department’s priority list right now. This might be because of an overwhelming rate of tickets coming to the service desk, or […]

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