The Service Desk Institute’s annual Conference is renowned for the education and networking opportunities it offers service desk professionals and this year is no exception. Here’s what to expect from SDI18.

Already a fixture on the IT service and support calendar, the Service Desk Institute (SDI) annual Conference has extra significance this year because it celebrates 30 years of SDI. As an organisation, the SDI has evolved with the industry during its three decades.  It has maintained its legacy of sharing original research and ideas between members and also encompassed the personal relationships and collaboration that are so critical to the service desk in 2018. 

Taking place 12-14 March in Hilton Metropole Birmingham, SDI18 combines three distinct but closely related areas: the speaker programme,  an exhibition and the IT Service & Support Awards.   

You’d expect an event subtitled “The Conference For Service Desk Leaders” to emphasise education and SDI has obliged.  SDI18 presents an impressive list of speakers for attendees to learn from.

Speaker highlights include:

Mike Matthews, with a session about AI, robotics and automation called They’re Coming To Take Me Away. This session taps into fears about whether AI will be taking jobs away from service desk professionals.

Opening keynote speaker Nigel Risner will be asking whether your service desk sounds like a zoo. This light-hearted look at service desk communication will also contain important advice on how IT professionals need to rethink how they speak internally and with customers.   

Charlotte Sweeney OBE will discuss the critical role that service desk leaders can play in improving diversity. Charlotte will explain that not only should service desks be pursuing diversity because it’s ethically correct, but also because it also offers other benefits: “(Organisations with) diverse teams generally see 12% higher employee productivity.”

For more detail on these and other speakers, as well as everything else happening across the Conference, please see the dedicated SDI18 event page here.

To keep up with all the action, follow SDI on Twitter and #SDI18 during the event.

Author Bio:
James West

James West

Editor, SITS Insight

If you have service desk news to share or would like to become a SITS Insight blogger, please get in touch with James

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