What’s On
There’s so much going on at Service Desk & IT Support Show 2012. From the latest technology and business services in the Exhibition, to the comprehensive educational sessions, there is everything you need for the year ahead.
There are a host of exciting features including seminars, panel discussions, interactive workshops and the new boardroom-style Keynote Theatre. Check below to find out what’s going on.
With over 250 products and services being demonstrated, get technical and professional advice from the most innovative and trusted suppliers.
Powerful research, discussion and debate. Taken with complimentary refreshments, it’s a stimulating and refreshing way to start the day. You will be able to pre-book your place online shortly.
- THE KEYNOTE THEATRE In association with:

Taking place in the Conference Centre, this exciting new theatre will offer a daily programme of panel discussions and presentations where experts will share their views and offer a strategic outlook on the current issues. You will soon be able to pre-book your place at these sessions, ensuring you secure a seat for all the Keynotes you wish to attend.
- SEMINARS Sponsored by:

In 2012 there will be 3 dedicated theatres on the exhibition floor with increased capacities. Get a fresh perspective and a host of new ideas from the specialists. These sessions will inform and motivate you, and include real-life case studies from industry pioneers.
- HOT TOPIC ROUNDTABLES Sponsored by:

Join one of the many roundtable discussion groups to share experiences on a host of topical issues. Expert facilitators will lead groups on a range of subjects and ensure you leave with practical advice and solutions to any problems. The full timetable can be viewed now.
- THE SDI KNOWLEDGE CENTRE

Your continual service improvement journey starts here. Learn everything you need to know to become a 5* service desk in 2012 – from leadership and culture to performance, results and customer engagement.
- WHITE PAPER Sponsored by:

Pick up your complimentary copy of the NEW White Paper ‘Empowering people on the move‘, commissioned by Cherwell Software and SDI. Following completion of the latest board-level service-provider and end-user research, join Tuesday’s Breakfast Briefing to debate the findings with the expert panel.
- ITSMF UK BOOKSHOP

Visit the official show bookshop and stock up on the latest ITSM publications, with exclusive discounts available.



