Software

Oct172014
Showcaseday

Service Desk Software Showcase, Birmingham

Choosing the right tool for the job is an essential part of managing and running at IT team. With so many different tools on offer, how can you accurately research on all the different features and functions and what benefits they can bring to your work force? The SDI Service Desk Show Case day is […]

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Apr052012
IT smartdesk, 360

Start-ups offered free social IT support platform

IT SmartDesk has announced that its social support platform is now available for free to new-start companies, in a move designed to support small enterprises that cannot justify the expense of a dedicated IT specialist. The platform aims to bring social and community IT support, usually only found within much larger organisations, to new businesses, with […]

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Sep062011
Software500

Kaseya attempts to streamline software deployment

Kaseya claims its imaging and deployment module will allow major application and OS upgrades to take place remotely without overloading network bandwidth. Kaseya says the module, available as part of its ITSM suite, will be especially useful for managing computers in shared environments, such as banks, universities, and hospitals, by using sending a ‘known state’ […]

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Sep062011
Flash500

Flash in the pan?

Adobe has released a developer preview of its web animation tool, Edge, in a move which could eventually see the software company phasing out its maligned Flash player. Using the HTML5 web standard, Adobe Edge is designed to deliver the same animation and video capabilities as Flash, but without the legacy of Flash code which […]

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Jun282011

ServiceNow update addresses social media

ITSM provider ServiceNow has announced an update for its service management platform designed to enhance the social network interface so it acts like Facebook. The update extends the ServiceNow Live interface, allowing the formation of groups, followers and tagging, creation of a knowledge base that evolves with users and providing a source of data for […]

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Jun132011

Biomni Front Office 7 takes off

The latest version of Biomni’s Front Office suite, with an enhanced user interface, improved administration functions and the ability to route requests across multiple channels, is launching on June 27. As covered previously by SD360, Biomni is making available a free version of its Front Office Essentials package that covers service portfolio and service catalogue […]

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Jun132011

Kaseya addresses network management and policy

Software provider Kaseya has launched two products designed to improve the viewing and management of networks. Kaseya Directory Services allows the automation of the syncing process with Microsoft Active Directory, and enables administrators to designate specific rights and access options to users and machines, along with password and account management functions. The second product is […]

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Jun012011

Off-the-shelf trumps bespoke in value stakes

Service providers buying bespoke IT applications spend more than expected, with 67 per cent claiming substantial budget overruns, according to a report from Oracle Communications. The research found bespoke applications to be more expensive to install, with a higher cost of ownership than off-the-shelf products, the latter which delivers under budget 52 per cent of […]

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May052011

New dawn for customer service software?

Sunrise Software has launched Sostenuto CSM, an application designed to improve external customer service by managing the lifecycle of consumer issues and allowing all staff within the business to contribute to the service experience. Sostenuto CSM enables the formation of virtual customer service teams, made up of staff from different departments and even off-site third […]

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May052011

ICCM closes in on Total Service Management?

ICCM has launched version 12 of its e-Service Desk solution, with a redeveloped self-service portal that can present customer specific documents to the end user, and live interactive diagrams of the IT estate. “Version 12 of our solution is the first step in ICCM’s vision of Total Service Management. This will enable IT teams to […]

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