Research

Jan092012
Gartner spend, 360

2012 IT spending afflicted by familiar problems

Spending on IT services will grow sluggishly in 2012 after analyst Gartner downgraded its new year outlook because of ongoing global economic problems. Businesses will spend a total of $874 billion in 2012, a 3.1 per cent increase compared to last year.  All IT sectors continue to suffer because of the ongoing weak global economy […]

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Jan092012
concept of deadline

Bruton extends benchmarking survey deadline

The deadline for an extensive survey of the service desk industry, which offers participants immediate access to benchmarking data, has been extended to account for the Christmas break. Instigated by Noel Bruton and announced on ServiceDesk360 here, the number of “I’ll be back in January” replies received made the decision to extend the programme until […]

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Dec082011
Noel benchmark, 360

Free benchmarking offered as part of extensive IT support industry study

  Service desks are being offered free, immediate benchmarking information by taking part in Noel Bruton’s ambitious project designed to draw a complete picture of the IT support industry. IT Support Benchmark 2011 is an online survey which starts making calculations and generating comparison data as soon the participant begins.  This is then fed back to […]

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Dec082011
MobileDevice500

Cloud adoption driven by mobile, not cost savings

The primary motivation for adopting cloud is the ability to access corporate systems from mobile devices rather than any cost or potential financial savings, according to a study from CSC. A third of those questioned claimed ease of data access as the main reason for using cloud, compared to the 21 per cent who believe […]

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Oct272011
112796308

UK IT not ready for the future

UK businesses need to urgently review their IT infrastructures after 83 per cent of IT managers questions by NetApp admitted their systems are not ready for the future. Software and hardware restrictions are part of the problem, as 39 per cent say their current systems don’t allow for integration with other vendors’ products, leading to issues […]

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