Projects

Sep132011
DWP IT, 360

DWP faith in IT streamlining project misplaced according to watchdog

A planned IT system designed to streamline benefits payments is likely to fall short of expectation according to a government watchdog. With the Department for Work and Pensions (DWP) facing budget cuts of £2.7 billion, the IT system is designed to reduce labour and admin costs by automate and simplify benefits claims.  However, the Committee for […]

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Sep062011
Techs on bikes_4

Shared service boosts resolution rates for Virgin Media

A project to centralise its employee services has seen Virgin Media improve its first call resolution rate to 87 per cent. Software from RightNow has been used to join formerly disparate departments including benefits, people and payroll, creating a service desk which handles around 1000 phone calls and 3000 emails per week. The software keeps […]

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Sep062011
Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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Sep062011
Emergency500

Crisis text service for UK expats

The Foreign and Commonwealth Office (FCO) is trialling a service which sends emergency text messages to UK citizens warning of regional troubles. In partnership with several mobile providers, including Vodafone, TalkTalk, Asda Mobile, and Talkmobile, the service will be piloted for 12 months and aims to offer information and advice to those caught in situations […]

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Jun022011

Remote desktop support could net NHS 40 million pound saving

A pioneering remote desktop management and IT support automation project by a Liverpool NHS Trust could be replicated across the NHS, bringing an estimated annual savings of 40 million pounds. Dr. Zafar Chaudry (pictured), CIO for Liverpool Women’s NHS Foundation Trust, says that remote management of an estate which includes 4,000 networked machines spread across […]

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Jun022011

IT managers question collaboration technology

Attempts to break IT out of its silo mentality by using collaboration tools are failing, with 40 per cent of SharePoint implementations unused. The study, carried out by Fujitsu, found that although adoption of collaboration technology is widespread, IT managers have doubts about its ability to produce cost savings and lack understanding of how to […]

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May162011

NHS to enjoy IT budget increases

Almost half of NHS hospitals will see IT budgets increase in 2011 according to analyst Ovum, with 22 percent reporting a significant budget improvement. Investment priority is the controversial Electronic Health Records (EHRs) project, which is still unfinished despite using over 16 billion pounds of NHS money. Ovum says that hospitals will also spend on […]

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