06/07/08.11.2011: itSMF UK Conference and Exhibition 2011.

The 2011/12 itSMF hot list

The annual itSMF Conference held in November was a good time to reflect on the past year and what challenges await in 2012.  Ben Clacy, CEO of itSMF, tells us what the big talking points were and what solutions were discussed. There is always a large number of topic areas and interesting stories to take from […]

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IT Service Week, 360

Third annual IT Service Week in full swing

The Service Desk Institute (SDI) is hosting the third annual IT Service Week (October 3-7) , giving IT support and service teams the opportunity to highlight and promote the work they do within their organisations. Events include an “Ask the Expert” webinar at 2pm on October 6, where service desk staff can put questions to SDI […]

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Howard, IT serv week, 360

Why service desks should be sexier this week

Recognition of a job well done is recognised as vital for maintaining staff morale, but it is too often overlooked during the melee of running a service desk.  Howard Kendall of SDI says we must step back and recognise the sterling work down by our front line staff and IT Service Week is the perfect […]

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Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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Security experts best placed for economic lockdown

IT professionals specialising in security and business continuity will be in demand regardless of the outcome of the latest economic crisis. Salaries for IT security experts are already up 13 per cent in 2011 according to a report from recruiter Barlcay Simpson. Whereas last year, demand for IT security skills was predominantly driven by the […]

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Angry workers bemoan IT failures

The notion that workers are now so tech-savvy they no longer need IT support has been thoroughly rejected after a survey by Bomgar revealed that 93 per cent of UK professionals have at some stage shouted abuse at faulty equipment. Beyond these flashpoints, the research shows the long-term impact of IT failures, with 70 per […]

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PRISM aims to unify global ITSM professional development

itSMF (IT Service Management Forum) has launched a personal development scheme which it hopes will unify the disparate ITSM training landscape and give participants a portable scheme which they can use to track and guide their career progression. Speaking at the UK launch of PRISM (Professional Recognition for IT Service Management) in London this week, Ben Clacy, […]

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