mobile support


Free guidance on future IT challenges

Analyst Forrester is running an event in conjunction with Matrix42 focused on the evolution of the IT in the office, with specific emphasis on remote and mobile working. The free event is being held in London on the 19th November, with further details and registration available here, and aims to provide industry professionals with guidance on meeting future […]

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Failure to offer support through mobile devices a missed opportunity

Service desk are failing to capitalise on the popularity of mobile devices for helping reduce the support burden.  Research from LANDesk found that although almost 85 per cent of end-users want to create IT incidents and receive support via smartphones and tablets, less than one quarter of organisations have the technology to deliver mobile call logging […]

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Three to offer 4G as standard

Mobile provider Three has announced it will offer 4G later this year, promising to undercut competition by offering the high speed service to all existing customers without them being required to upgrade or pay more. Three’s ‘Ultrafast’ coverage will include both enhanced 3G and 4G when available,  and aims to reach 80 per cent of […]

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Keen on instant payment? Invest in IT

Retailers and service providers must invest in security and support to enjoy the benefits of receiving immediate payments via mobile devices, with a study from ICM Research finding that although 80 per cent of consumers are aware of the channel, only eight per cent make contactless transactions. More than half of those questioned voiced concerns […]

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Christmas Shopping

Smartphones deliver merry Christmas for IT-savvy businesses

Smartphones will account for 10 per cent of retail sales this Christmas, generating £3.5 billion according to consultant Deloitte, with over £300 million worth of items purchased directly via handsets.   Consumers are increasingly using mobile devices to research prices and reviews, along with managing shopping lists, and utilising social media channels to reduce duplication […]

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Retailers warned: invest in mobile channels or lose out

Retailers that fail to embrace mobile sales channels risk potentially losing out on sales, with a study from Juniper predicting that that goods purchased via smartphones will increase by almost 50 per cent over the next two years. The report identifies that growth will be driven by greater confidence in mobile devices for browsing and buying […]

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Capgemini apps, 360

Apps given corporate IT cold shoulder

Organisations are struggling to cope with the plethora of mobile apps being used in corporate IT environments, with a study from consultant Capgemini finding that only one-third of businesses are formally assessing applications used on mobile devices. The dramatic growth in smartphone and tablet use, whether company supplied or under bring your own device policies, […]

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Serena dashboard, 360

Serena gets full view of IT performance

ITSM software provider Serena is offering service desk staff access to performance information from a range of mobile devices following the launch of Serena Dashboard. Dashboard offers visibility of both mainframe and distributed applications, with specific views of ITSM processes and software lifecycles, with the mobile component offering remote access. “Our application lifecycle management and IT […]

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Do it yourself BYOD security management?

Sophos is attempting to simplify security arrangements for businesses introducing BYOD policies. Mobile Control 2.5 is designed to automatically assign new technologies to existing groups with associated privileges and access.  The software also notifies users of compliance issues and suggests how they can be rectified without intervention from support staff. “This rapid momentum in our […]

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Support mobile, Axios, 360

To support mobile, you must embrace mobile

Service desk staff should use a range of mobile devices themselves before they can understand the support requirements of their customers. That’s the view of Markos Symeonides, executive vice president of ITSM software specialist Axios Systems, who told ServiceDesk360 that support staff reluctant to experiment with technology not procured by the business are putting themselves at a […]

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