Lead Articles

Sep062011
Steve football, 360

Why Total IT is the future by Steve Straker

Not only is the recent ServiceDesk360 article about Total Football principles being applied to ITSM based on sound thinking, but the concepts introduced should be taken further. Steve Straker of Fujitsu Systems argues that fluid, multi-purpose IT teams are essential for delivering what businesses demand of them. I was intrigued by your article on Total […]

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Sep062011
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ITIL update bring the framework back to its roots says itSMF CEO

Dropping the version number from ITIL will allow it to reclaim its identity as an ever-evolving body of knowledge offering guidance to ITSM practitioners. That’s the view of Ben Clacy, CEO of itSMF UK, who told ServiceDesk360 that much of the criticism regarding the extensive update of ITIL stems from the feeling that Version 3 […]

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Jun142011

ITIL; what’s ITIL? The language of #SDI11

“Service” and “Social Media” have usurped “ITIL” and “Processes” as the buzz words at the SDI Conference. James West wonders if the changing language indicates real cultural change, or if the ITSM industry is just following the crowd? For many years, ITIL was a comfort blanket, the go to word at ITSM events to assimilate […]

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May122011

The Top 50 online ITSM influencers

The ITSM community on Twitter is growing in size and level of influence, yet many industry people are still not involved. James West, editor of ServiceDesk360, has begun compiling a list of the top online influencers and is asking for your help to complete the top 50 to ensure we all follow the right people […]

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May032011

Service Desk Show has new owners

Diversified UK, a live event and publications specialist, has acquired the Service Desk & IT Support Show (SDITS) for an undisclosed sum. The Service Desk & IT Support Show has been run by Sussex-based organisers VCM Events since 1997. The 2011 edition was held at Earls Court in April when it attracted more than 4,000 […]

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