IT help desk

Dec102013
OLYMPUS DIGITAL CAMERA

The right prescription for ITSM integration

Pharmacy IT provider Rx Systems has announced that nearly half of UK chemists are using its products to help manage audit and ensure that maximum value is achieved from goods and services offered. The company says the ITSM cloud system offered by CentraStage is a key factor in providing business critical data management, the processing of highly […]

Continue Reading 0
Dec092013
426734_54929009

Keeping a close eye on KPIs

Service delivery automation provider TeamUltra has announced that customers can now take advantage of enhanced reporting and business (BI) tools, after entering an agreement with eMite. As a authorised ServiceNow partner, TeamUltra can offer analysis and KPI tools across a range of products, promising to bring enhanced insight into how incidents, problems and requests are impacting business […]

Continue Reading 0
Nov112013
78525569

Free guidance on future IT challenges

Analyst Forrester is running an event in conjunction with Matrix42 focused on the evolution of the IT in the office, with specific emphasis on remote and mobile working. The free event is being held in London on the 19th November, with further details and registration available here, and aims to provide industry professionals with guidance on meeting future […]

Continue Reading 0
Oct282013
1287061_27729222

Improve service quality, reduce service costs

Looking to further reduce ICT costs has led a shared service between Stockton-on-Tees and Darlington Borough councils to deploy assystNET from Axios Systems, in a move to offer a self-service portal to more than 5000 staff. Xantrall Shared Service  has been using ITSM software from Axios since 2009, and decided to use assystNET as a […]

Continue Reading 0
Oct282013
1366175152_GR_AEL AFL-C-AF Button_sm_large

Camera loss brings ICO warning

Organisations are being cautioned to make sure that data protection policies cover all devices that process and store data, after the Information Commissioner’s Office (ICO) highlighted a recent incident where a staff member at the Royal Veterinary College lost a digital camera. With the trend of using personal kit for work purposes (Bring Your Own […]

Continue Reading 0
Oct282013
Battlestar-Galactica-Cylon-Centurion-battlestar-galactica-10655496-1280-720

In the future there will be robots?

IT professionals concerned with being replaced by intelligent robots have been told such scenarios will remain ‘futurist fantasy’ for the near future by Gartner, however the analyst is predicting the use of smart machines will increase dramatically over the next 15 years. Smart machines comprise of stand alone devices and software embedded into traditional technology, […]

Continue Reading 0
Sep272013
_DSC9163

Hamburg cuts waste with Cherwell service desk

The German city of Hamburg has chosen to update the service desk it uses to support waste removal and management with ITSM software from Cherwell, in a move to bring upgrades and support in-house. The waste management unit is responsible for cleaning 755 square kilometres of the city, however the task requires more than disposing […]

Continue Reading 0
Sep272013
78483053

Licence to thrill at future ITSM events

Workplace management company Matrix42 will be tackling key challenges that IT professionals face, such as licence compliance, enterprise mobility, and the future of ITSM, in a series of events starting in October. Matrix42 has teamed up with user group Airwatch Connect to present ‘Transforming Enterprise Mobility to Business Agility; and Incit Technology to discuss licence compliance.  The events are […]

Continue Reading 0
Sep272013
stk316114rkn

Marval at excellent customer service

Outsourced network specialist Netology has implemented ITSM software from Marval to support its business expansion while maintaining and efficient customer service. As an outsourcer, Netology deemed it necessary to have a service management infrastructure that is scalable to meet the future needs of customers, alongside supporting hybrid products that have grown in popularity as the business has […]

Continue Reading 0
Sep172013
649839_42986082-1

Understanding the cost of legacy IT systems

Public service IT chiefs must gain a better understanding of the legacy systems used for essential services or risk potential disaster, with the National Audit Office (NAO) finding that £480 billion of the government’s operations revenues depended to some extent on older or inherited platforms. The NAO identified that legacy systems can be of higher […]

Continue Reading 0