IT automation

Jun072017
Cherwell

Avoid buyers remorse when selecting an ITSM solution

You have an IT service management solution in place, but you’re not happy with it. This could be down to cost, automation, support, upgrades, and/or administration. How do you avoid getting into this situation, and how should you approach the ITSM solution selection process? This session looks at the entire buying process, specifically the RFP, […]

Continue Reading
Jun072017
Thoughtonomy

Bringing the virtual workforce to life

We all know the potential of automation to transform service desk performance. In this session we see how deploying virtual workers can deliver the benefits of automation, without major disruption, change or a hefty price tag.  Using case studies to highlight the real world deployments, you’ll see that it is virtual workers, rather than new […]

Continue Reading
May152014

Technicians wasting hours on non-core tasks

Service desk staff are wasting as much as 20 hours per month switching between systems and manually actioning processes which should be automated. That’s the headline finding of a survey by IT business management specialist  Autotask, which found that almost a fifth of technicians are so under-utilised that less than 50 per cent of their […]

Continue Reading 0
Dec102013
OLYMPUS DIGITAL CAMERA

The right prescription for ITSM integration

Pharmacy IT provider Rx Systems has announced that nearly half of UK chemists are using its products to help manage audit and ensure that maximum value is achieved from goods and services offered. The company says the ITSM cloud system offered by CentraStage is a key factor in providing business critical data management, the processing of highly […]

Continue Reading 0