Helpdesk

Jan312013
Capgemini fife 360

All change as Fife Council partners with Capgemini

Fife Council has announced a £26 million deal with consultant Capgemini in a move to optimise business processes and improve the IT functions used to support local services. The council selected Carpgemini as a partner in the four-year deal due to a proven track record of successful public sector projects with other government bodies, and the […]

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Jan182013
Ian Aitchison,2013, 360

2013: the year of the service desk?

Self-service, mobile everything, and putting the end user first – Ian Aitchison, ITSM product director for LANDesk Software gives his take on 2012, and what to expect in this crucial year for business technology. As 2012 fast vanishes into the rear view mirror and the crumbs of mince pies and Christmas pudding are finally brushed off the […]

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Jan072013
1134440_49527541

Income generators first to shun unresponsive IT departments

Those individuals generating the most revenues are keenest to work around ill-fitting IT provision and support, seriously damaging the reputation and value of service desks. That’s the view of Mark Lillywhite, EMEA north technical manager for workplace management specialist Matrix42, who believes that service desks are playing a dangerous game by saying ‘no’ to highly […]

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Dec062012
SITS Europe app

SITS Europe finds its event manager

The recently announced SITS Europe has appointed Bettina Bermuth as its event manager. With extensive experience in trade shows and the IT industry, having previously worked for Datacenter Dynamics and AST Modular, Bermuth is ideally placed to spearhead the inaugural SITS Europe to be held at Messe Berlin, Germany, on 24-25 September 2013. Laura Venables, Diversified […]

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Sep142012
Mcafee USB, 360

Poor USB drive practices risking networks

Service desks are being warned that USB storage devices are acting as conduits for spreading viruses across corporate IT environments, with a study from McAfee finding an increase of almost 1.2 million samples of malicious code in the previous quarter. The report blames bad habits rather than USB devices themselves for the security breaches.  Users […]

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Sep072012
Zendesk Google Apps, 360

Zendesk brings customer support to Google Apps

Recognising the rapid adoption of Android devices in the workplace, IT support software provider Zendesk has made its products available through Google Apps. By integrating with Google Apps and supporting single sign-on, Zendesk says that the apps allow service desk staff to work seamlessly between multiple applications and devices, improving efficiency of IT support. “Ever since […]

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Apr182012
131997102

Sunrise debut’s iOS and Android mobile support at SDITS

Sostenuto Mobile, the latest addition to Sunrise Software’s product line, will be making its debut at the Service Desk & IT Support Show (SDITS). The product promises real-time, 24/7 access to an organisation’s service desk via mobile devices including those running iOS and Android, and offers integration with existing security standards built into the Sostenuto […]

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Apr172012
Naked SD, 360

Naked service desk bare essentials webinar – 18th April 11am

With myriad new technologies and channels to support, it’s easy to forget that the core function of the service desk is to support customers.  That’s the view of Citrix Online, which says that while the way we service our customers has not changed, their expectations certainly have. Join this live webinar  with SDI (Service Desk […]

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Apr132012
one size, BMC, 360

‘One size fit all’ service desk software mentality must change says BMC

Heightened expectations around IT delivery mean that the ‘one size fits all’ approach to helpdesk software is hopelessly antiquated. Chris Rixon, principal solutions manager for BMC told ServiceDesk360 that the traditional approach of selecting service desk technology based upon company size no longer works.  “Choosing a service desk product is about stating points of maturity.  We […]

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