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The five deadly sins of remote working

Remote working is now ubiquitous within business but there are still major IT security issues to consider. Philipp Weiser of AnyDesk points out the potential pitfalls of remote working to help keep businesses safe. No matter whether you’re on a business trip, working from home or on holiday, modern remote access technologies have given us all […]

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ITSM knowledge is ITSM power

While helping to support customers globally, Lena Stormvinge of Comaround has learned lots about customer experience and effective knowledge.  Previewing her seminar at SITS17, here Lena explains why her background has influenced her career and offers tips on delivering knowledge on your service desk.  (more…)

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