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itSMF Norway Podcast and Twitter highlights

Toby Moore visited itSMF Norway Conference this March to meet with and interview some the international players speaking at the conference. We love hosting short podcasts live from the ITSM conferences as it allows us to really capture the ‘feeling’ of an event as well as gathering a grand consensus from those attending. itSMF Norway […]

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Service Desk Software Showcase, Birmingham

Choosing the right tool for the job is an essential part of managing and running at IT team. With so many different tools on offer, how can you accurately research on all the different features and functions and what benefits they can bring to your work force? The SDI Service Desk Show Case day is […]

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Licence to thrill at future ITSM events

Workplace management company Matrix42 will be tackling key challenges that IT professionals face, such as licence compliance, enterprise mobility, and the future of ITSM, in a series of events starting in October. Matrix42 has teamed up with user group Airwatch Connect to present ‘Transforming Enterprise Mobility to Business Agility; and Incit Technology to discuss licence compliance.  The events are […]

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06/07/08.11.2011: itSMF UK Conference and Exhibition 2011.

The 2011/12 itSMF hot list

The annual itSMF Conference held in November was a good time to reflect on the past year and what challenges await in 2012.  Ben Clacy, CEO of itSMF, tells us what the big talking points were and what solutions were discussed. There is always a large number of topic areas and interesting stories to take from […]

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Why service desks should be sexier this week

Recognition of a job well done is recognised as vital for maintaining staff morale, but it is too often overlooked during the melee of running a service desk.  Howard Kendall of SDI says we must step back and recognise the sterling work down by our front line staff and IT Service Week is the perfect […]

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SDI and itSMF team up to tackle ITSM future

Two of the most influential industry bodies are running their first ever joint event called Raising Service Desk Standards. Taking place on the 15 September 2011 at the Hilton in Liverpool, the event co-hosted by the SDI (Service Desk Institute) and itSMF (IT Service Management Forum) is designed to move beyond the service desk basics […]

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Should SDITS be renamed?

The latest Rest of the World edition of the ITSM Weekly Podcast is now live, talking about the buyout of SDITS, with comments from James West about the new owners Diversified UK, plus a discussion on whether the name of the event should change to reflect changes in the IT service management industry. The ongoing […]

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Who to meet at the Service Desk & IT Support Show – part 6

In the last of our Service Desk & IT Support Show (SDITS11) previews, we look at the cloud technologies being shown. – Focus Group Europe (FocusGE) provides a range of services that revolve around ServiceNow’s SaaS management solution. Also in attendance on FocusGE stand 634 will by Nikki Taylor Green from Harrods, who will talk […]

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Who to meet at the Service Desk & IT Support Show – part 5

In the fifth of our Service Desk & IT Support Show (SDITS1) previews, we look at the category remote and mobile support. – Citrix Online will be showing its latest collaboration tool GoToAssist, providing secure remote technical assistance with increased first-call resolution, resulting in a more streamlined operation, the solution also comes in two flavors […]

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Who to meet at the Service Desk & IT Support Show – part 4

In the fourth part of our preview of the Service Desk & IT Support Show (SDITS11), we look at the category service management suites. – House-on-the-Hill will be showcasing their Supportdesk service desk software on stand 316, and demonstrating how solutions including FOI, complaints management and MSP can be tailored to customer requirements and used […]

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