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Tesco invests millions taming legacy systems

Tesco is building a 30 million pound ITSM infrastructure to centralise and control legacy systems inherited during company acquisitions. By working with CA Technologies, Tesco hopes to gain visibility into the performance of its entire IT supply chain including servers, credit card terminals and stock ordering systems, to identify problems before they develop into issues […]

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Remote desktop support could net NHS 40 million pound saving

A pioneering remote desktop management and IT support automation project by a Liverpool NHS Trust could be replicated across the NHS, bringing an estimated annual savings of 40 million pounds. Dr. Zafar Chaudry (pictured), CIO for Liverpool Women’s NHS Foundation Trust, says that remote management of an estate which includes 4,000 networked machines spread across […]

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Lancashire Council and BT to save 40 million pounds

Lancashire County Council says its partnership with BT to deliver internal and external customer services will save tax payers 40 million pounds per year. The joint venture sees the creation of a company called One Connect that will manage the Council’s customer service centre, ICT support, HR and payroll. One Connect will also allow other […]

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A Taylor Made service desk

IT service provider Taylor Made is implementing ICCM’s e-Service Desk for its client support functions. Taylor Made offers IT and training solutions for both the private and public sectors, and hopes, by collaborating with ICCM, to improve service and product portfolios and create new business opportunities. “I’m avidly looking forward to seeing how Taylor Made […]

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Why IT, not a task force, will save the NHS millions every year

James West says that we could all learn a lesson about the new role of IT by looking at the NHS procurement example. The NHS is wasting 500 million pounds every year because buyers are failing to get the best prices for consumables, with spending fluctuating widely between different departments and silos within the organisation. […]

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Bloxx expands service with Cherwell upgrade

Web and email filtering specialist Bloxx has replaced its incumbent service desk with a suite from Cherwell Software. Having investigated the cost of adding a web portal service and additional licences, Bloxx realised the price to upgrade its existing system was similar to switching to Cherwell. Mark Smith, operations director at Bloxx, was impressed that […]

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Southend Council predicts ITIL success

Best practice principles offered by ITIL are being used to centralise IT support for four locations comprising Southend-On-Sea Borough Council. The council’s IT team hopes that by adopting ITIL and upgrading its service management software to Hornbill’s SupportWorks, it will help deliver a more proactive service to end users of over 200 applications. The efficiencies […]

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Kaseya opens customer support centre in Dublin

Kaseya, the IT systems management specialist, is opening two new contact centres which will offer 24/7 support to 4,500 global customers. Dublin and Auckland have been chosen as the locations and will each open for 12-13 hours per day.  The combined service allows Kaseya to offer phone and web-based chat technical support to customers in […]

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