IBM mobile, 360

IBM tackles mobile device security in the workplace

IBM is throwing a lifeline to IT teams struggling to incorporate users’ technology into the business by launching an outsourcing service called Hosted Mobile Device Management. Covering Android, Blackberry, Apple iOS, Symbian and Windows mobile technologies, the service offers protection against data loss, unauthorised access, viruses, malware, and inappropriate applications, and is available as a […]

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Apple devices need IT support too

Recognition of the increasing number of devices running Apple iOS in the workplace has led Bomgar to release a remote support suite to assist in the management of iPhone and iPad. iOS Customer Client enables support desk staff to screen share to assist in diagnostics and troubleshooting, as well as sharing and updating of issue progression, […]

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Apple’s IT support crown slipping?

Apple’s reputation for delivering excellent technical support is being damaged by the initial automated part of telephone contacts, with 40 percent of customers experiencing problems according to research from analyst Vocalabs. However, it is a different story when callers actually speak to an Apple technician, as over three-quarters report being “very satisfied” with the experience. […]

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Flash in the pan?

Adobe has released a developer preview of its web animation tool, Edge, in a move which could eventually see the software company phasing out its maligned Flash player. Using the HTML5 web standard, Adobe Edge is designed to deliver the same animation and video capabilities as Flash, but without the legacy of Flash code which […]

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BMC embraces consumer tech with buyout

The acquisition by BMC of Aeroprise is designed to address peaking interest in the mobile element of service management and the consumerisation of business technology. Aeroprise, which provides service management software which runs on iPad, iPhone, Blackberry and Android devices, has been rebranded as BMC Mobility for IT Service Management.  It will allow BMC service […]

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Tablet application market to top 15 billion dollars

Despite only existing as a serious computing category for a couple of years, applications for the nascent tablet computer market will generate 15 billion dollars globally by 2015 according to a study by analyst In-Stat. The research found that Apple will continue to dominate, but will see its current 95 per cent market share drop […]

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…but Microsoft still rules the desktop

Windows is still the preferred choice for 79 per cent of the world’s desktops, despite inroads made in recent years by Linux and Mac operating systems according to research from Gartner. Growth of 9 per cent in 2010 means that Microsoft is easily maintaining its market lead.  Apple’s impressive growth of 16 per cent must […]

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Hornbill opening the door to proactive service management?

Hornbill has announced the latest release of its Supportworks ITSM software offering integration with Twitter and mobile devices to encourage service desks to engage customers in a more proactive way. Version 3.2 identifies and monitor trends, hashtags and keywords, discovering issues often missed in traditional communication. The software can also match customers tweets with records […]

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