SDI is the leading professional body for everyone working in the IT service and support industry. Founded in 1988, it has been connecting IT Service professionals ever since. SDI sets the internationally recognised best practice standards for service desks and service desk professionals. These standards also form the basis for the SDI profes-sional qualifications programme and their certification programme. SDI are a premier support and resource within the industry and help you in making your service desk the best it can possibly be.