Facilitated in fast-paced global high technology settings, these simulations bring to life the service management and process issues faced by organisations today.  Collaborate and build your knowledge of ITIL and service management in a series of settings that translate the urgency, fast pace and impact of IT decisions - with a sense of fun and without the stress!

Visit the G2G3 (320), InfraVision (620) or Numara Software (520) stands and sign up for your seat.

TIMETABLE – See below for full session details:


Zone A - Sponsored by G2G3

Zone B - Sponsored by InfraVision

Zone C - Sponsored by Numara Software

Simulation details …

  Polestar NPO is a dynamic and engaging ITSM simulation based around a not-for-profit scenario, ideal for NPO and public sector organizations, helping accelerate understanding of the business benefits achieve from adopting ITIL best practices.  Responsible for delivering business benefits and IT efficiencies your challenge will be to ensure IT systems are available when the business needs them.

  Polestar Health is a dramatic and immersive simulation which demonstrates the powerful benefits that ITSM and ITIL can bring to the Healthcare sector.  Polestar Health provides participants with a dynamic learning experience, which helps accelerate their understanding of the true value that IT can provide when driven by best practice process and Continual Service Improvement aligned to business needs.

  Polestar ITSM Retail is a highly interactive and engaging simulation set in the fast-paced world of global online retail. Polestar ITSM brings to life the key issues faced by IT organisations that strive to improve their level of maturity in alignment with their business needs, and the business benefits from adopting ITIL best practices.

  Polestar PM is an exciting Project Management simulation which uses experiential learning dynamics to recreate the most important Project Management issues faced by many organisations.  Facilitated in the fast-paced world of global online retail, Polestar PM brings to life the key reasons why Projects fail and helps mitigate the risk of future failure through adoption of Project Management best practices.

  Phoenix is a high impact and dynamic Business Continuity simulation which brings to life the challenges faced by organizations looking to implement Business Continuity Management as a strategic business function. Following a major disaster, participants are challenged with taking a business from a state of emergency to full recovery of its mission critical business services.


  Numara Software Interactive Quiz - Numara Software challenges you to battle against your peers in our interactive quiz. Do you know your CMDB from your DML? What is the difference between a Problem and an Incident? How many organizations have taken on ITIL best practice? Who won the 2006 World Cup?

The interactive sessions will quiz you on the service management industry and best practices, with a fun mix of general knowledge questions thrown in for good measure.
Pit your wits against your colleagues and other service desk professionals- Compete as a team or as an individual - Do you think you're up to the challenge? Then why not take part!

And the winner of each session will win a funky Marksman design iPod travel dock.

Sign up for the four daily sessions at the Numara Software stand 520.


  Airport Simulation - Tired of delays, lost bags, gate changes and general chaos? Think you can run an airport better yourself? Prove it!
 
Our fun and informative interactive simulation will guide you through starting from a place of chaos and moving, with the help of ITIL, towards running an efficient airport, utilising services, knowledge management and ITIL aligned processes.  The simulation will improve your understanding of why and how ITIL works. See if your group can achieve the highest airport revenue of the day to win some fizz!  In addition, take part, and we will give you a 50% discount for running the simulation in your workplace.


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