Press Releases
View All Press Releases| Marval Software | 05 Mar 2010 |
Lightning fast Web Based ITSM Software Solution Promised for Service Desk Show
Visitors to the Service Desk and IT Support Show will get a chance to see a pre-release version of the latest, ground breaking, web based IT service management (ITSM) software product from Marval (MSM v12).
“Sceptics of web-based software can rest assured that MSM v12 will out perform any other 100% web based ITSM software solution on the market today”.
No active X controls within a browser window; no waiting around for pages to load.
New, innovative programming approaches have enabled Marval to develop an intelligent, 100% web based solution that is ’superfast’, a solution with the flexibility to handle complex processes; high volumes, combined with advanced functionality and ease of use.
MSM v12 will continue to support ITIL v3 and ISO/IEC20000 requirements.
Key features include:
- Super fast web based performance
- User configurable self service screens
- User configurable service portfolio and service catalogue
- User configurable service catalogue views
- Graphical service views with underpinning CIs
- Advanced specialist call routing capability
- Dynamic knowledge management
- Transparent migration from Marval’s client server edition MSM v7.5 to its Web edition MSM v12
Demonstrations of MSM will be held on Stand 410
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For further information please contact
Marval
T: +44 (0) 1536 711999
E:info@marval-group.com
W: marval-group.com
