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View All Press Releases| TechExcel | 04 Feb 2010 |
TechExcel Announces ITSM and CRM 2-User Free Package Program
New Program Provides Helpdesks with A Robust Suite of Enterprise-Class ITSM and CRM Tools at No Cost
LAFAYETTE, CALIF. – February 04, 2010 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced it is offering small help and service desks a free 2-user license for ServiceWise and CustomerWise, its award-winning suite of ITSM and CRM tools. The new 2-Users Free Program gives small support teams an excellent, no risk opportunity to experience how the company’s fully-integrated set of enterprise-class tools can help them more efficiently and effectively manage all phases of their support operation. Managers interested in participating in the program can register and download ServiceWise or CustomerWise at www.techexcel.com to begin their 30-day evaluation and receive a free permanent license for up to 2 team members.
“Meeting the demand for excellent customer service has never been more challenging. We are now enabling small teams to use enterprise tools help organizations improve their customers’ experience.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, “This new program allows organizations with teams of up to 2 users to see the benefits of using enterprise systems like ServiceWise and CustomerWise and firsthand experience the benefits and it eliminates the cost aspect which is often the biggest hurdle for small teams using enterprise systems.”
TechExcel ServiceWise and CustomerWise provide companies with the essential tools necessary to effectively manage customer support and customer request processes. Typically, ServiceWise is used to manage internal help desk and IT management processes while CustomerWise is used to manage external customer support, sales, and marketing processes. However, both solutions are designed to improve inter-departmental communication and knowledge management essential for organizations to meet and exceed customers’ expectations. Configurability and user interface customization have always been strengths of TechExcel solutions allowing ServiceWise and CustomerWise to be configured for processes and request tracking beyond just support desk requests. Users can effectively manage the many different types of requests a support team or IT team encounter including: incident requests, change requests, service requests, safety reports, and even non-technical requests and work orders from within a single application.
TechExcel ServiceWise and CustomerWise include workflow automation that enable several teams to collaborate effectively on shared work activities. Furthermore, it includes work scheduling to enable escalation procedures for critical tasks and integrations such as a Microsoft Outlook Sync and a Microsoft Active Directory password reset utility improve communication and self-service between customers and technicians.
For additional information on TechExcel DevSuite, visit http://www.techexcel.com/products/itsm/.
About TechExcel
TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit www.techexcel.com or call 925-871-3900 in the United States or +44(0) 207 470 5650 in the United Kingdom.
