Join one of the many Hot Topic Roundtable discussions to share and discuss experiences on a host of topical issues.  With expert facilitators, subjects include implementing the service catalogue, making self-service work, customer satisfaction metrics & benchmarking, motivating staff in troubled times, and how to promote the service desk.

Just go to the Hot Topic Zone when you arrive and sign-up for the sessions of your choice. Each session will last around 50 minutes.

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  Tuesday 27 April

10.30	Hot Topic 1 - Understanding and Implementing the Service Catalogue Hot Topic 2 - Motivating Staff in Challenging Times Hot Topic 3 - Grappling with Change Management
11.45	Hot Topic 1 - Getting Business & IT Buy-in for the Service Catalogue Hot Topic 2 - Making Self Service Work Hot Topic 3 - Practical Problem Solving
13.45	Hot Topic 1 - ITIL for SME's Hot Topic 2 - Service Training and Qualifications Hot Topic 3 - Key Steps in Changing a Service Desk System
15.00	Hot Topic 1 - Structuring and Designing IT Services Hot Topic 2 - Promoting the Service Desk Hot Topic 3 - Benchmarking the Service Desk

  Wednesday 28 April

10.30	Hot Topic 1 - Getting Business & IT Buy-in for the Service Catalogue Hot Topic 2 - What Good Managers Know Hot Topic 3 - The Problem of Problem Management
11.45	Hot Topic 1 - Structuring and Designing IT Services Hot Topic 2 - Is Cloud Computing for me? Hot Topic 3 - Implementing Business Process Management
13.45	Hot Topic 1 - Understanding and Implementing the Service Catalogue Hot Topic 2 - ITIL for SME's Hot Topic 3 - What are the Metrics that Matter?
15.00	Hot Topic 1 - Get your Head Around Event Management Hot Topic 2 - How Mature is the IT Service Industry (Chaos or Strategy)? Hot Topic 3 - Automated Deployment and Desktop Management

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