What's On
There are over 100 educational sessions in our biggest-ever series of seminars, workshops, panel discussions, keynotes, round-tables and simulations.
Check below to find out what’s going on - click on a title for more information.
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Exhibition
Today’s key drivers are the need to provide effective IT services, improve business efficiency and reduce operational costs. With over 250 products and services being demonstrated, get technical and professional advice to help you achieve these goals. Breakfast Briefings 
Essential research, industry comment and audience debate. Features the launch of a NEW White Paper 'Mind the Gap' sponsored by SDI & Hornbill. Plus industry Godfather Vance Brown opens the lid on what is needed to make the 'RITE' decision every time! Taken with complimentary refreshments, it’s a stimulating and refreshing way to start the day.
Keynote Theatre
Corporate demand for increased agility, lower operating costs and competitive advantage is greater than ever. Hear OVUM's Stephen Mann discuss the opportunities available today to help you work smarter, not harder. Ken Goff explores the dynamics of Problem Management and discusses its power as an essential component of corporate culture.
Seminar Programme
Technology. Process. Solutions. People. Performance. Now in three dedicated theatres. Indispensable education from the specialists to inform and motivate. Sessions include real-life case studies from industry pioneers. Workshops & Panel Discussions
Participate and interact. From expert-led workshops on the Service Catalogue to panel debates on essential metrics and their applications, these must-attend sessions are great opportunities for personal education and in-depth team learning. Simulation Zone
Lift-off to the moon, manage a check-in glitch at a busy airport, save the day in a dramatic health scare – collaborate and build your knowledge of ITIL and service management in a series of simulations that translate the urgency, fast pace, and impact of IT decisions - with a sense of fun and without the stress! Hot Topic Roundtables Feature Sponsor 
Join one of the many Hot Topic Roundtable Workshops to share and discuss experiences on a host of topical issues. With expert facilitators, subjects include implementing the service catalogue, making self-service work, customer satisfaction metrics & benchmarking, motivating staff in troubled times, and how to promote the service desk. Show Bar Sponsored by 
Why not take time out at the NEW Show Bar sponsored by EMC, offering you a chance to network with your industry colleagues, or just take a break from the exhibition to reflect. EMC will be offering complimentary glasses of bubbly to all visitors attending the on-stand demo of their latest release. The SDI Zone
Improve how your team communicates and interacts. Motivate and develop the leaders of tomorrow. Discuss your own management strategies. Sponsored by SDI, have an informal chat and a coffee with some of ITSM’s leading independent specialists. White Paper
Pick up your complimentary copy of the NEW White Paper “Mind the Gap” that uncovers the scale of the gap between the services delivered by the Service Desk and those the business really needs. Following completion of the latest service-provider and end-user research, join Tuesday's Breakfast Briefing to debate the findings with the expert panel.
If you're in IT service management and IT support, visit the Service Desk & IT Support Show and make sure you can tick all the boxes.
Improve IT processes and business efficiency 
Deliver smarter IT services 
Reduce operational costs 
Increase team productivity and motivation 
Improve customer service and stakeholder confidence
Sponsors & Partners
Co-Located with
