Mind the Gap – Does your Service Desk deliver what the Business really needs?
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Session Outline BREAKFAST BRIEFING With growing emphasis on aligning IT services with the business, this White Paper delves into business culture to uncover the scale of the gap that exists between the services delivered by the Service Desk and those the business really needs. Is there adequate and meaningful discourse between the parties? Do Service Desks understand the strategic objectives of the business? Do organisations call on the Service Desk when planning for the future? Offering practical solutions drawn from a survey of CIO's and Service Desk/IT Managers, join the panel to discuss and discover what can be done to bridge this critical, business-limiting gap.
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