Solutions Theatre - Theatre 3

Book your places at Seminar Registration on the day. Places are allocated on a first come, first served basis.

Click on a title for full details of that session.

Tuesday 27 Apr 2010
10:45 - 11:15		SaaS vs On-site? How Do You Decide? An incisive and penetrating look into the growing impact of cloud computing and software-as-a-service (SaaS) in the Service Desk market. With independent ... Russell Wiltshire, Vivantio
11:45 - 12:15		The Value of Dashboards in a Service Management Setting In this presentation, the value of real-time, graphical data display will be demonstrated.  You will see how a visually intuitive representation of all Key Performance ... Harvey Gross, Vice President, Product Development, Datawatch Corporation
12:45 - 13:15		Be the First to Know it’s Broken; it’s all about Event Management! Often missed in initial service desk implementations, Event Management within the Service Desk can significantly enhance your understanding of the operational ... Ian Aitchison, Technical Director, Avocent LANDesk
13:45 - 14:15		I Can See Clearly Now: the Secret to CMDB Success As data centres continue to become more dynamic and complex, the interrelationships between applications, servers, networks and storage devices spanning ... John Murnane, VMware
14:45 - 15:15		Service Catalogue – Beyond the hype, can it really help my business? Since the release of ITIL v3, the topic of Service Catalogue has been hotly debated, with many differing interpretations and vendor offerings ... Angus Gregory, CEO, Biomni
15:45 - 16:15		Practical Problem Solving Problem solving is a skill that we need to develop. But it’s a combination of good communication, technique and approach.  A survey showed ... Don Page, CEO, Marval
Wednesday 28 Apr 2010
10:45 - 11:15		IT Service and Lifecycle Management in Mixed PC / Mac Environment “PC is best” say the business administrators!  “Apple is best” say the planners and designers!  But how easy is it to ensure that the range of IT ... Manuel Miseré, Managing Director, Mediasyst - A division of the SERVICEPLAN Group
11:45 - 12:15		Do you Measure Up? What’s the measure of your success?  Measuring the percentage of issues fixed first time? Or measuring the percentage of issues categorised as ... Tony Corner, Senior Consultant Trainer, FGI
12:45 - 13:15		Breakthrough Self-Service – Building the Business Case and Cracking the Code The pressure is growing on IT support organisations to increase productivity while remaining cost-efficient. The need to do more ... Simon Yelsky, Vice President, Product Management, RightAnswers, Inc
13:45 - 14:15		Education, Education, Education Steve will present a timely look at current and future methods of training, exploring the importance of continuing education and alternatives for those working in ... Steve Lawless, Trainer and Consultant, Purple Griffon
14:45 - 15:15		Secure Desktop Support – Are you at Risk? Regulated industries and government agencies are required to assure the security and privacy of their data.  Remote access and ... Craig Weinstock, VP of Enterprise and Alliances Marketing, Bomgar
15:45 - 16:15		Using the ITIL Continual Service Improvement Approach to Drive Down Costs In order to control costs or increase the value of IT services you need to know what you are delivering, to what level, and at what cost ... Jon Ryman, Business Development Manager UK, Staff&Line Brian Broadhurst, ITSM Consultant, Team Ultra

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