ITIL & Business Process Management - Theatre 1

Book your places at Seminar Registration on the day. Places are allocated on a first come, first served basis.

Click on a title for full details of that session.

Tuesday 27 Apr 2010
10:30 - 11:10		ITIL: State of the Nation - The reality of ITIL adoption The widespread popularity of ITIL has resulted in unprecedented levels of adoption globally. ITIL V3 has been with us for almost 2 years, yet ... Patrick Bolger, CMO, Hornbill Systems
11:30 - 12:10		Successful Service, Asset and Configuration Management Despite IT assets forming a large proportion of an enterprise’s asset base, their management for financial, security and compliance purposes often lacks the discipline they deserve ... John Maclean, Global Product Manager, VMware
12:30 - 13:10		The Essential Steps for Setting up a New Service Centre For many organisations, both in the private and public sectors, bringing disparate service desks under the umbrella of a single shared service ... Owen Powell, IT Director, Arts Council
13:30 - 14:10		Sin – The Route to Success People are the key to success in every service improvement initiative bar none.  And understanding what drives these people is a key skill for every would-be service manager ... Barry Corless, Director, Akamas Consulting / Chairman, itSMF UK
14:30 - 15:10		Fighting IT Complexity and Sharing Understanding with Visualization and Infographics This session will present some fascinating insights and real-life examples into the growing role of visualization and infographics in IT and service management ... Henry Strouts, Business Development Manager, G2G3
15:30 - 16:10		Commoditizing ITIL - Behavioral Service Management This session will focus on the age of the knowledge worker.  You will get an insight into how Behavioral Service Management can be used to empower and enable  ... Andrew Brummer, Head of Partner Network, ICCM Solutions
Wednesday 28 Apr 2010
10:30 - 11:10		Continual Service Improvement – The Seven Steps to Heaven Most IT Service Management practitioners agree on the importance of performance measurement but too often fail to measure the right things in the right way ... David Jones, Head of Service Delivery EMEA, Pink Elephant
11:30 - 12:10		Implementing ITIL for SME's Often regarded as a solution for large organisations, ITIL is increasingly being seen as an important enabler for small and medium size businesses looking to improve ... Girish Mathrubootham, Vice President, ManageEngine
12:30 - 13:10		Get the Benefit of Business Process Management Arts Alliance Media (AAM), based in London, Paris and Amsterdam, is Europe's leading provider of digital cinema technology and content.  Richard Hill will ... Richard Hill, Director of Technology Strategy, Arts Alliance Media
13:30 - 14:10		Transforming a Fragmented Break/Fix Culture Bringing together 17 service desks within a single organisation would be challenge enough for many Service Desk Directors.  But Aurelian Sin of Danone ... Aurelian Sin, Global Services Manager, Danone UK
14:30 - 15:10		Using BPR, ITIL & IT Automation to Create a Scalable, Repeatable and Predictable IT Model Dr Zafar Chaudry, CIO for Liverpool Women's & Alder Hey Children's Hospital, will describe the journey the organisation undertook ... Zafar Chaudry, CIO, Liverpool Woman’s & Alder Hey Children's NHS Foundation Trusts
15:30 - 16:10		What does Microsoft know about Operations? Duncan will brief delegates on version 4.0 of the Microsoft Operations Framework (MOF).  Now a mature offering, he will discuss specifically what the ... Duncan Anderson, Service Management Consultant, Global Knowledge

  Back to list