Press Releases


Apr 2010
Aserver
A-Server opens UK office, appoints local manager and sets up UK datacenter service to help channel partners deliver high value data recovery services to small businesses
Innovative Backup & Data Recovery service (BDR) signs up 200th UK channel partner as demand for busi...
Specops Software
Specops Software Announces enhancements to Password Reset and Password Policy products New E-mail Notification and Real-Time Reporting make Password Resets Easier and more Secure
UK – April 22, 2010 – Specops Software, a global software company who recently established a UK subs...
Sunrise Software
Sostenuto receives PinkVerify 3.1 accreditation
Sunrise Software among first vendors to achieve OGC recognised ITIL V3 badge

Chessington, 2...
Vivantio
Customers Vote Vivantio to Finals of SDI Supplier of the Year Award for Second Straight Year
The Service Desk Institute (SDI), a leading independent professional organisation for the IT service...
 
Vivantio Secures 8 New UK Customers
Recent customers in April include Fullers Brewery, Kent County Council and Thomsons Online Benefits....
itSMF
Visit itSMF UK on stand 740 to receive great offers on books
Visit us at Stand 740, where we will have, as usual, a fully functional bookstore featuring over 100...
Cherwell Software
Cherwell Software secures 3 new UK projects
Cherwell Software secures three further UK projects
Kirklees College, Accent Group and Commensus...
Vivantio
Cloud Computing and Software-as-a-Service Booming in the Service Management Market
Vivantio today announced a significant jump in SaaS activity in the service management market.
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Vivantio Wins Best of SaaS Showplace Award
THINKstrategies announced today that Vivantio has been named the latest winner of the Best of SaaS S...
Hornbill Systems
The ITSM Journey progresses from ‘Chaos’ to ‘Value’ with Hornbill at Service Desk & IT Support Show
Hornbill supports the IT Service Management journey from help desk to ITSM maturity with enhanced IT...
 
Skills for Health selects Hornbill's Supportworks Essentials to support staff across nationwide locations
IT team at Sector Skills Council for healthcare manages increased workload with efficiency gains fro...
 
Hornbill's Supportworks ITSM certified PinkVERIFY compatible for 11 ITIL V3 Processes
Supportworks service management software gains stamp of approval for ITIL V3 compatibility

...
Specops Software
New Operating System Deployment Makes Windows 7 Upgrades Quick and Easy
DEVON, UK – April 8, 2010 – Specops Software, a global innovation leader of Group Policy and Windows...
Monitor 24-7
Monitor 24-7 Inc releases IncidentMonitor™ v 9.0 with 10 ITIL® v3 processes
Monitor 24-7, are delighted to announce the European release of IncidentMonitor™ 9.0. at the UK Serv...
Sunrise Software
Sunrise Software to Announce Major Launches at Service Desk and IT Support Show Sunrise to demonstrate its award-winning browser based service management software, Sostenuto
At this year’s Service Desk and IT Support Show, Sunrise Software will be setting the bar high with ...
 
Mar 2010
Axios Systems
IT processes mostly unaligned with service level management documentation, say 57 per cent of organisations
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including the...
 
84 per cent of organisations expect engagement between IT and the business to increase through service catalogue
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including the...
KACE
Organisations Overwhelmingly Embrace Windows 7
New Study Shows Almost 90 Percent Surveyed Plan to Adopt New Operating System, Almost Half Planning ...
LANDesk
LANDesk and the Service Desk Institute Highlight Different Views of the IT Department and Business Leaders over the Value of IT Operations
LONDON – 17th March, 2010 – Whilst IT support operations are increasingly sophisticated, new researc...
Hornbill Systems
University of Portsmouth Information Services team sees 95% student and staff satisfaction as it reaps efficiencies of ITIL / ITSM adoption
Proactive services, improved reporting and cost efficiencies of shared services result from Hornbill...
KACE
Ward Hadaway Improves Systems Deployment with Dell KACE
Speed of imaging now four times faster; build management easier for better end-user experience
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Hornbill Systems
ASPIRE Academy for Sports Excellence in Qatar excels in support service delivery using Hornbill's Supportworks ITSM
Flagship sports and educational institution in Arabian Gulf invests in state of the art service desk...
Marval Software
Lightning fast Web Based ITSM Software Solution Promised for Service Desk Show
Visitors to the Service Desk and IT Support Show will get a chance to see a pre-release version of t...
Hornbill Systems
Hornbill's Supportworks underpins Freedom of Information requests at Glasgow University
'Ancient' University extends use of service management software to support FOI requests and becomes ...
Netviewer
Netviewer Meet now with Mac Moderator; Mac solutions for web collaboration showcased at the CeBIT
Karlsruhe / Hanover, March 3, 2010 – Netviewer AG, the European market leader in the field of web co...
 
Feb 2010
VitAL Magazine
VitAL Digest 2010 Is Open For Bookings!
Following on from the success of the 2009 VitAL Digest (click here to download), VitAL Magazine will...
Hornbill Systems
Hampshire Fire and Rescue Service selects Hornbill's Supportworks for IT support to 2000 staff
IT team favours Supportworks Essentials help desk software with a view to full ITIL adoption
Numara Software
Clarkson Wright & Jakes LLP Keeps It Legal With Numara Track-It!
Numara Track-It! helps Clarkson Wright & Jakes take control of its software assets and licensing.
FrontRange Solutions
FrontRange Solutions drives European growth with appointment of Ian McEwan as Vice President EMEA. IT Service Management veteran joins solutions market-leader.
Reading 16 February 2010 FrontRange Solutions, the developer of IT Service Management and Infrastruc...
Axios Systems
A third of organisations state ‘defining and designing’ their services, as the biggest challenge in setting up a Service Catalogue
United Kingdom, 26th January, 2010 – Axios Systems, the world’s leading provider of IT Service Manag...
Dennis Adams Associates
Dennis Adams Associates Presenting a Seminar at this years SDITS show
We are delighted to present at this years show the seminar “Managing the Key IT Production Resource ...
Numara Software
LTT Vending Group Enhances Mobility With Numara Track-It!
Numara Track-It! helps the LTT Vending Group automate its help desk and enhance mobility.

R...
LANDesk
LANDesk Extends Market Leadership in IT Asset Management
LANDesk Asset Lifecycle Manager 4.0 Reduces IT Costs and Risks with Complete Software Asset Manageme...
Pink Elephant
Pink Elephant Announces New Chief Executive Appointment
Global leader in ITIL professional services announces its latest UK appointment.

Reading, U...
TechExcel
TechExcel Announces ITSM and CRM 2-User Free Package Program
New Program Provides Helpdesks with A Robust Suite of Enterprise-Class ITSM and CRM Tools at No Cost...
FGI
FGI Expands Public Schedule to Chester
FGI Training and Consultancy, one of the UK's leading accredited providers of ITIL and PRINCE2 train...
Numara Software
National Society for Epilepsy Numara Track-It!
Numara® Track-It!® helps the National Society for Epilepsy (NSE) deliver a more efficient service to...
 
Jan 2010
RightAnswers
Purple Heart Services Deploys RightAnswers OnDemand to Improve Help Desk Efficiency
RightAnswers OnDemand Assists with Commonly Asked Support Questions from Customers

Clark, N...
Hornbill Systems
Hornbill official 2010 sponsor of itSMF UK
Hornbill sponsors UK chapter of independent and internationally-recognised forum for IT Service Mana...
 
STT Trainer partners with Hornbill Systems to offer optimal delivery of training for Supportworks service management applications
Educational tools from Kaplan IT Learning enhance end-user competencies for Hornbill service desk to...
NetSupport
NetSupport DNA 3.10 Brings A Fresh Approach to IT Asset Management
London, UK – January 22nd, 2010 - Desktop and Asset Management specialists NetSupport are pleased to...
Axios Systems
Sixty four percent of organisations implementing a Service Catalogue in the next 6 months
IT departments are realising the importance of a Service Catalogue, but the business still needs to ...
 
Axios Systems is first official sponsor for the itSMF UK
Axios proud of exclusive corporate sponsorship that aims to strengthen both organisations’ objective...
Hornbill Systems
Hillingdon Hospital drives efficiencies and proactive IT Services with Hornbill's Supportworks ITSM
ITIL adoption aims to streamline IT operations and improve service to over IT 2400 users

Th...
Numara Software
Friends of the Elderly selects Numara Track-It! to automate user requests over multiple sites
Numara Track-It! enables charity to save on recruiting a third person into the IT department
KACE
KACE™ Reveals Top 2010 Predictions in Systems Management
Windows 7 Helps the Industry Forget Vista While Apple Strengthens Its Grip on the Enterprise
Hornbill Systems
University of Aberdeen upgrades to Hornbill's Supportworks ITSM to support ITIL best practice adoption
University provides improved IT service to over 14,000 students and 3,000 staff across its campuses ...
 
Dec 2009
Citrix Online
Small Business IT Consultants Say Support Will Be the Big Cost of Windows 7 Transition, According to Citrix Online Survey
SANTA BARBARA, Calif. – December 23, 2009 – Windows 7 has been touted as the easy-to-use upgrade to ...
 
Nov 2009
InfraVision
BMC Software, Salesforce.com Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Force.com Platform
SAN FRANCISCO, November 19, 2009 – BMC Software (NASDAQ: BMC) and salesforce.com (NYSE: CRM), the en...
Numara Software
Selex Systems Integration selects Numara FootPrints over competing product
FrontRange® HEAT
Numara FootPrints helps Selex Systems Integration manage a complex service desk...
 
Open Logic gains a significant return on its investment in Numara FootPrints
Numara FootPrints service desk solution helps Open Logic manage calls and track assets at its IBM® W...
 
Oct 2009
Citrix Online
Citrix Online’s GoToAssist Achieves Largest Market Share in Remote Support Market
SANTA BARBARA, Calif. – October 22, 2009 – Frost & Sullivan, a leading research and growth consultin...
Teamstudio
Teamstudio® Announces Partnership to Resell GEDYS IntraWare CRM Suite
The two global players in the field of IBM® Lotus Notes® and Domino®, Teamstudio and GEDYS IntraWare...
RightAnswers
University of Manchester Selects RightAnswers to Streamline Help Desk Operations
Leading British University Deploys RightAnswers Unified Knowledge Suite to Reduce Calls to Help Desk...
 
Sep 2009
Citrix Online
Citrix Online’s Web Conferencing is Category Growth Leader Growing More Than Twice as Fast as Industry
SANTA BARBARA, CA – September 17, 2009 – Web conferencing services from Citrix Online, a division of...

 


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