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Hornbill Service Management

25 Jan 2010

STT Trainer partners with Hornbill Systems to offer optimal delivery of training for Supportworks service management applications

Educational tools from Kaplan IT Learning enhance end-user competencies for Hornbill service desk tools

Hornbill and Kaplan IT Learning have joined forces to help end-users of Supportworks Service Management software become competent and confident more quickly and train staff with greater ease and efficiency. Using the Kaplan IT content authoring tool, STT Trainer, Hornbill will create documentation and engaging lessons that simulate the Supportworks software in a variety of formats to fit individual learning styles and preferences. Using STT Trainer lessons, new customers will learn how to use Hornbill products more effectively. Established users can maintain their operational skills and find new ways to expand their knowledge and improve competencies.

"A positive customer experience is paramount at Hornbill; our ethos of the 'Human Touch' transcends both our product and the way we interact with our customers," said Lynne Nash, Education Services Manager for Hornbill Systems. "We were looking for a content authoring tool to enhance our existing training experience and provide our clients with professional training materials and the flexibility to choose the training delivery method that works for them. We evaluated a number of products before deciding on Kaplan's STT Trainer and we look forward to a long and successful working relationship with them."

Brendan Scullion, Regional Sales Director of Kaplan IT Learning said: - "The partnership we have formed with Hornbill Systems is key for us in raising the awareness of STT Trainer in the support and helpdesk software management market, as well as providing the opportunity for Kaplan IT to work with Hornbill clients to find education solutions that are flexible, yet consistent across a variety of formats. Hornbill is a very well recognised and respected software company and we are delighted to be working with them."

About STT Trainer/Kaplan IT Learning

STT Trainer is Kaplan IT Learning's Enterprise Application Training software that helps organisations achieve and maintain high user competency across business applications. Hundreds of organisations worldwide use STT Trainer to rapidly generate and deploy training and support content, track training effectiveness and progress, and manage training content and training projects.

For further information, please call +44 (0)118 921 2080 or visit
www.stt-trainer.com


About Hornbill Systems
Service Management software from Hornbill enables organisations to provide excellent customer service while benefiting from the economies of service desk consolidation on a single technology platform. Supportworks' service desk application templates are designed for rapid deployment within any employee or customer support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost. Hornbill's service desk and help desk software supports thousands of commercial and governmental sites worldwide. Hornbill Systems was founded in the UK in 1995 and has US offices in Dallas. Hornbill has earned many industry accolades including; Service Desk Institute "IT Service and Support Technology Supplier of the Year" for 2008, "Best Business use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot in 2005. High profile service desk customers include Atos Origin (Athens Olympics 2004, Torino Winter Olympics 2006 and Beijing Olympics 2008), Buckinghamshire Hospitals NHS Trust, Plymouth City Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Halfords, The National Archives, and Camelot.
For more information about Hornbill's solutions please visit www.hornbill.com