Press Releases

View All Press Releases

Hornbill Service Management

13 Apr 2010

Hornbill's Supportworks ITSM certified PinkVERIFY compatible for 11 ITIL V3 Processes

Supportworks service management software gains stamp of approval for ITIL V3 compatibility

Hornbill's Supportworks ITSM V3.0 has passed the PinkVERIFY™ assessment and as such, the tool is officially certified as ITIL compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.
A Pink Elephant IT Management Consultant assessed and confirmed compatibility of Supportworks ITSM V3.0 in eleven (11) ITIL Version 3 (V3) processes:

• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management
• Service Level Management
• Service Portfolio Management
• Service Catalog Management
• Knowledge Management
• Financial Management
• Request Fulfilment

The PinkVERIFY logo is the stamp of approval issued by Pink Elephant for Service Management tools that meet the minimum functional criteria for these ITIL processes.

Troy DuMoulin, AVP of Product Strategy for Pink Elephant, acknowledges Hornbill's status: "PinkVERIFY was created to help the IT community find software tools that are compatible within an ITIL environment. Hornbill's Supportworks has long been recognized for its ITIL-compatibility, reaching Enhanced status in 2004. We put Supportworks through a rigorous assessment process to ensure its compatibility with ITIL V3. The tool met all of the mandatory, integration and optional criteria and we congratulate Hornbill on achieving this standard."

Gerry Sweeney, CEO of Hornbill says: "Hornbill strives to improve the capabilities of Supportworks to meet our customers' demands, and gaining the PinkVERIFY 3.0 stamp of approval once again demonstrates our ongoing commitment to service management best practice."