#SDvalue campaign calls for supplier and practitioner co-operation to meet today’s IT support and service delivery challenges
Haslemere, UK – 17 April 2012 – IT services and support specialist Richmond Systems says customers at the Service Desk & IT Support Show should challenge helpdesk software suppliers to prove the value they deliver.
The two-day event will see Richmond (stand 820) continuing its #SDValue campaign, which encourages ITSM professionals and technology suppliers to work together to deliver value and address key IT services and support challenges. Richmond will explain why its helpdesk and IT support technology is the best-value solution available, referencing its 25 years experience working with customers to ensure ROI is delivered and service desk issues fully addressed.
The #SDvalue campaign encourages customers to demand more from their service desk suppliers, citing research from the Service Desk Institute which shows that 40 per cent of IT support teams utilise less than half the functionality offered by their software. Using the #SDvalue hashtag, @RichmondSystems is also challenging suppliers to justify their licence fees and work with their customers to ensure that technology is working at maximum efficiency, with all relevant functionality working and contributing to the quality of service delivered.
The primary reason for provoking a challenge is to encourage suppliers and customers to open a dialogue as Eric Wright, managing director of Richmond Systems, explains. “Many helpdesk and IT support teams are weary of talking to their service desk software suppliers because they expect a hard sell. This reluctance to speak means that both parties are missing a great opportunity. The service desk customer can benefit from the wealth of experience the vendor has solving IT services and support issues, and the supplier can learn more about the challenges faced in the real world, to ensure all the functionality their technology offers is utilised and to define future product development. The key is starting the dialogue and that’s why we have created #SDvalue.”
With IT support teams seeing increased pressure to deliver more for less, and the growing reliance on existing and emerging technologies to power business success, Richmond’s UK-based workforce has 25 years experience delivering the value and functionality needed to ensure IT delivery is ready for today’s challenges. Businesses, schools and colleges across the UK rely on Richmond Help Desk Software to raise service levels, streamline work flow and maximise productivity. Learn more about the latest functionality and how Richmond Systems can help you excel and solve your most pressing IT delivery issues.
About Richmond Systems
The best value, hassle-free route to great technology and customer support from Richmond Systems, the leading and most trusted provider of helpdesk, asset management and IT services software for the past 25 years. The perfect solutions for businesses demanding more than simple incident logging, Richmond Help Desk and Asset Management Software are ITIL and FITS compatible and offered with flexible licensing terms.